Market Director Banking - Northeast Pittsburgh - Pittsburgh, PA

JPMorgan Chase & Co. • Pittsburgh, PA

3d

About The Position

As a Market Director of Banking in Consumer Bank, you will lead the customer experience and develop strategies to grow deposits and banking business. You will develop and coach Branch Managers and oversee market management alongside executive leaders. The role is responsible for bringing the Customer Promise to life by creating a culture of excellence and maintaining a high standard of customer service in the community. It also involves recruiting, retaining, and developing talent; driving financial performance; coordinating with partner business lines; optimizing market resources; and ensuring risk mitigation and compliance across branches. The role requires travel for in-person training and meetings, which may include out-of-state travel.

Requirements

• At least 5 years of branch management or other related leadership experience.
• High school degree, GED, or foreign equivalent.
• Track record of coaching and developing high-performing sales teams, with the ability to translate knowledge of financial markets and economic trends effectively.
• Ability to identify the needs of market segments and tailor proactive customer education.
• Demonstrated ability to build relationships and proactively collaborate remotely with other lines of business.
• Ability to take initiative to identify solutions, demonstrate an entrepreneurial business spirit, and execute with urgency.
• Experience with consumer and commercial credit knowledge and an understanding of financial planning, including the customer life cycle.

Nice To Haves

• College degree or military equivalent.
• Familiarity with local or regional market trends and demographics.
• Ability to set a tone of commitment to diversity and inclusion.
• Strong commitment to maintaining a sound risk and controls environment.

Responsibilities

• Manage and coach Branch Managers to engage customers and address escalations.
• Develop best-practice techniques for coaching, business reviews, cooperation, and compliance.
• Recruit, retain, and develop talent, fostering an environment where employees feel valued, supported, and able to grow their careers.
• Develop strategies to achieve financial metrics, including deposit and investment balance growth, customer acquisition and retention, and expense management.
• Lead integration with Chase Wealth Management, Business Banking, and Home Lending to support growth across other lines of business, including investments and loans.
• Manage the market to deliver an excellent customer experience and deploy resources to optimize market performance.
• Ensure Branch Managers effectively mitigate risk and maintain compliance through deep dives and business reviews.
• Travel as required for in-person training and meetings, potentially including out-of-state travel.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED