Market Development Specialist

RBGlobal•Westchester, IL

16h•$56,200 - $70,250

About The Position

The Market Development Specialist is responsible for growth, compliance, and account management for assigned broker accounts within the IAA marketplace. The role develops an understanding of each account’s business model, customer base, buying activity, and operational needs, then turns those insights into project-based initiatives to increase commercial growth, share of wallet, and net promoter score. The Specialist is the primary coordination point for assigned broker accounts, working across Marketplace Demand, Sales, Operations, Finance, Legal, Risk, Compliance, and Customer Support to resolve issues, improve customer experience, and ensure accounts meet IAA policies, contractual requirements, and applicable standards. The role supports the Senior Manager’s strategy to grow buyer demand and strategic accounts through account execution, performance insights, and consistent compliance oversight.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant experience.
At least 3 years of experience in Business, Marketing, Finance, International Business, or a related field.

Nice To Haves

Experience with account management, marketplace operations, risk, or compliance.

Responsibilities

Own growth plans for assigned broker accounts, including objectives, engagement strategies, performance targets, and actions to increase buyer activity, transactions, and share of wallet.
Manage broker account lifecycles and day-to-day relationships, developing a strong understanding of account business models and IAA policies.
Establish and support initiatives focused on commercial growth, account performance, and profitability.
Monitor broker account compliance with IAA policies, account requirements, contractual obligations, and established controls.
Document compliance findings, coordinate corrective actions, and escalate material risks when necessary.
Analyze account performance and marketplace data to identify trends, risks, and growth opportunities.
Prepare recommendations, business reviews, and progress updates for account stakeholders and Marketplace Demand leadership.
Partner cross-functionally to onboard and support broker accounts, resolve operational barriers, improve processes, and represent the broker perspective in marketplace, product, and customer experience decisions.
Make data-driven recommendations using account performance, growth requirements, marketplace activity, customer insights, and compliance indicators.
Prioritize account actions based on growth potential, customer impact, operational feasibility, and risk.
Determine whether recurring issues can be resolved by liaising between internal teams and assigned accounts or require escalation to leadership, Legal, Risk, or Compliance.
Balance broker account needs with IAA policies, controls, and commercial objectives to support responsible and sustainable growth.
Identify barriers to broker account growth and coordinate cross-functional solutions that improve account performance and customer experience.
Investigate account activity and compliance concerns, identify root causes, and develop corrective-action recommendations.
Analyze data to identify market and performance trends, holding assigned broker accounts and internal teams accountable for implementing growth-supporting solutions.
Recognize recurring account or process issues and recommend scalable improvements for the broader broker account portfolio.