Market Compliance Program Manager

BERETTA USA CORP•Accokeek, MD

13d•Onsite

About The Position

This role owns the administration, execution, and continuous improvement of the company's Minimum Advertised Price (MAP) program, Authorized Internet Reseller Program, Amazon Authorized Reseller Program, and related channel compliance activities. The Market Compliance & Authorized Reseller Program Manager is responsible for the administration, execution, and ongoing improvement of the company's Unilateral Minimum Advertised Price (UMAP) program, Authorized Internet Reseller Program, Amazon Authorized Reseller Program, and related channel compliance initiatives. The role protects brand integrity, supports channel health, enforces reseller standards, and helps ensure consistent representation of company products across eCommerce and digital marketplaces. This position serves as the primary internal owner of reseller compliance processes, monitoring, issue resolution, partner communications, documentation, and cross-functional coordination with Sales, Legal, Marketing, Customer Service, and leadership.

Requirements

Bachelor's degree in Business, Marketing, eCommerce, Legal Studies, Operations, or related field, or equivalent relevant experience.
3-5+ years of experience in channel management, eCommerce compliance, brand protection, reseller governance, marketplace administration, or related field.
Experience working with MAP policies, reseller programs, online marketplaces, or channel compliance enforcement.
Strong organizational skills and ability to manage multiple workflows with high attention to detail.
Strong written communication skills, particularly for formal notices, partner communications, and internal reporting.
Analytical mindset with ability to identify patterns, investigate issues, and document findings clearly.
Ability to work cross-functionally and exercise sound judgment in sensitive partner situations.
Process improvement orientation with the ability to recommend tools, automations, and policy enhancements.

Nice To Haves

Experience with Amazon marketplace governance, unauthorized seller investigations, or digital brand protection.
Familiarity with reseller monitoring tools, pricing intelligence tools, or marketplace compliance platforms.
Experience supporting policy administration in partnership with legal and commercial teams.
Knowledge of wholesale distribution, channel strategy, and eCommerce sales ecosystems.
Experience building or improving compliance workflows, dashboards, or automation processes.

Responsibilities

Own day-to-day management of the company's MAP policy and enforcement process.
Monitor reseller pricing across digital channels and marketplaces for compliance with MAP requirements.
Investigate potential violations, validate findings, and document noncompliance.
Issue violation notices, warning letters, and follow-up communications in accordance with company policy.
Maintain records of violations, corrective actions, recurring offenders, and program outcomes.
Recommend updates to MAP procedures, escalation paths, and enforcement standards.
Administer the company's Authorized Internet Reseller Program.
Review reseller applications, onboarding materials, and qualification requirements.
Ensure participating resellers meet brand, merchandising, product listing, and operational standards.
Maintain current reseller status records, approvals, suspensions, and removals.
Serve as the internal point of contact for reseller compliance questions and exceptions.
Partner with Sales and leadership to evaluate reseller eligibility and channel strategy alignment.
Manage the company's Amazon Authorized Reseller Program and associated reseller standards.
Track which sellers are approved to represent the brand on Amazon and related marketplaces.
Monitor Amazon listings and seller activity for unauthorized sales, pricing issues, branding inconsistencies, and policy violations.
Coordinate enforcement actions or escalation recommendations for unauthorized or noncompliant sellers.
Support efforts to improve listing quality, seller governance, and marketplace channel control.
Work with internal stakeholders and external partners to protect product representation and brand equity on Amazon.
Conduct routine audits of online reseller activity, product listings, pricing, imagery, and marketplace presence.
Identify unauthorized sellers, policy violations, listing inaccuracies, diversion concerns, and brand misuse.
Maintain enforcement workflows, logs, evidence files, and reporting dashboards.
Support investigation and resolution of channel conflict, reseller complaints, and repeat offender activity.
Escalate significant or recurring issues to leadership with clear recommendations and supporting documentation.
Maintain program documentation, SOPs, reseller standards, templates, workflows, and internal reference materials.
Help draft, revise, and organize policies related to MAP, authorized reseller requirements, and channel compliance.
Ensure consistent internal execution of program rules and communications.
Support legal and business review of policy language and enforcement practices as needed.
Collaborate with Sales, Marketing, Legal, Operations, Customer Service, and eCommerce stakeholders to support channel governance.
Communicate program updates, reseller status changes, and compliance trends to internal leadership.
Support distributor and dealer conversations related to online selling permissions and compliance expectations.
Assist in training internal teams on reseller program standards and enforcement procedures.
Prepare recurring reports on MAP violations, reseller compliance, unauthorized seller trends, enforcement actions, and program effectiveness.
Track KPIs such as violation resolution rates, reseller compliance rates, repeat offender frequency, and marketplace risk areas.
Recommend process improvements, tools, automations, and policy enhancements to improve efficiency and effectiveness.
Support strategic initiatives designed to strengthen channel integrity and reduce compliance risk.