Market Admin Coordinator
About The Position
The Market Administration Coordinator (MAC) manages complex administrative needs for a field team and supports efficient operations by managing clinician calendars, driving staff productivity, and providing administrative support to key Pod leaders (MPE, MM, and CPL). The role optimizes clinician calendars to meet current needs and Pod priorities, including engagement, PHDV completion, and treatment visits. Success is measured in part by meeting overall clinician productivity targets. The MAC reviews visit dashboards and reporting, optimizes same-day calendar availability, and creates or adjusts visits as needed. The role also supports forward-looking scheduling, tracks and provides analytics on staff productivity and utilization to regional leaders, and works with market and general managers on initiatives in the assigned area. The MAC is a leader within that area and interfaces with clinicians daily to support operations and drive productivity. This is a remote position that may require 25% travel within the assigned market.
Requirements
- Bachelor’s degree or equivalent experience in healthcare management, managed care, and/or a home health environment.
- Prior experience analyzing performance and productivity metrics.
- Proven accountability for performance outcomes.
- Exceptional organizational skills.
- Ability to multitask and manage a large volume of concurrent priorities.
- Demonstrated verbal, written, and visual communication skills.
Nice To Haves
- For bachelor’s-prepared candidates, prior experience in the healthcare industry, such as healthcare management, managed care, and/or a home health environment, is preferred.
- Microsoft Excel experience.
- Salesforce experience.
Responsibilities
- Review weekly and day-of calendars and take action to optimize staff utilization, including scheduling new visits, rescheduling inefficient visits, shifting visit ownership, confirming visits, and contacting patients when needed.
- Provide administrative support to the team, including monitoring and responding to Teams chats about clinician scheduling requests and confirming Doxy capability with members.
- Measure, track, and report staff productivity and utilization, and proactively identify underperformers and outliers.
- Assist with onboarding new hires, particularly by optimizing schedules to allow for training opportunities and visit ramping.
- Coordinate scheduling updates between field-based clinical team members and centralized scheduling team members.
- Call patients directly to book, reschedule, or confirm visits, as needed.
- Perform other job-related duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Employee assistance program.
- Employer-paid and voluntary life insurance.
- Disability insurance.
- Health and flexible spending accounts.
- 401(k) with employer match.
- Financial wellness resources.
- 20 PTO days, 7 paid holidays, and 1 floating day.
- Paid parental leave.
- Work-life assistance resources.
- Physical wellness perks.
- Mental health support.
- Employee referral program.
- BenefitHub employee discounts.
- Bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
