Mariner Engagement Specialist

Marquette Transportation • Paducah, KY

7d

About The Position

The Mariner Engagement Specialist drives initiatives to recruit, retain, and develop high-quality deck crew and deck leadership. The role serves as an ambassador to new hires and experienced mariners, providing information and support throughout their tenure with Marquette. The specialist engages mariners through vessel visits, crew changes, training events, phone calls, and other interactions, while supporting orientation, career development, recognition, and employee feedback processes.

Requirements

• Excellent oral and written interpersonal and communication skills.
• Proficiency in Microsoft Office.
• Ability to maintain confidentiality of sensitive information.
• High level of customer service to all employees.
• Motivated self-starter.

Nice To Haves

• Associate’s Degree or higher preferred.

Responsibilities

• Represent Marquette at job fairs and community events.
• Assist with deck recruiting during peak hiring periods.
• Take an active role in deck crew orientation, including securing hotel accommodations, ensuring sufficient trainer coverage, coordinating meals, and presenting on HR topics.
• Assist employees with career path planning and timelines.
• Monitor evaluation and promotion processes to ensure crew members are not overlooked and that promotions are fair and timely.
• Provide welcome letters to new mariners and check in with them at the conclusion of their first hitch.
• Follow up on offboarding surveys and escalate concerns as appropriate.
• Conduct stay and exit interviews.
• Engage regularly with mariners through vessel visits, crew changes, training events, and phone calls to build and maintain strong relationships.
• Check in with mariners in areas affected by natural disasters and coordinate support as needed.
• Support mariner recognition for special occasions, including sending birthday greetings and developing a leadership call tree for vessels on Thanksgiving and Christmas.
• Prepare employee biography information for training attendees to share with Operations and Leadership.
• Manage the referral bonus process.
• Monitor turnover trends and escalate trends or concerns.
• Support the Ambassador program in conjunction with the Communications Manager.
• Assist mariners with understanding and accessing Confluence and the Dayforce HR and Payroll system, and answer other questions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree