Mariner Engagement Specialist

Marquette Transportation Company, LLC•Paducah, KY

About The Position

The Mariner Engagement Specialist drives initiatives to enhance the recruitment, retention, and development of high-quality deck crew and deck leadership. The role serves as an ambassador to new hires and experienced mariners, providing information and support throughout their tenure with Marquette. The specialist represents Marquette at recruiting and community events, supports deck recruiting and orientation, and helps mariners with career planning, evaluations, promotions, recognition, and access to company systems. The role builds relationships with mariners through vessel visits and regular communications, monitors turnover and employee feedback, and coordinates support and engagement activities.

Requirements

Excellent oral and written interpersonal and communication skills.
Proficiency in Microsoft Office.
Ability to maintain confidentiality of sensitive information.
High level of customer service to all employees.
Motivated self-starter.

Nice To Haves

Associate’s degree or higher preferred.

Responsibilities

Represent Marquette at job fairs and community events.
Assist with deck recruiting during peak hiring periods.
Take an active role in deck crew orientation.
Secure hotel accommodations for orientation attendees.
Ensure sufficient trainer coverage based on orientation class size.
Coordinate meals for orientation attendees.
Present HR topics during orientation.
Assist employees with career path planning and timelines.
Monitor the evaluation and promotion process to ensure crew members are not overlooked and that promotions are fair and timely.
Provide welcome letters to new mariners and check in with them at the conclusion of their first hitch.
Follow up on offboarding surveys and escalate concerns as appropriate.
Conduct stay and exit interviews.
Build and maintain relationships with mariners through vessel visits, crew changes, training events, and phone calls.
Check in with mariners in areas affected by natural disasters and coordinate support as needed.
Support mariner recognition for special occasions, including birthday greetings and a leadership call tree to vessels on Thanksgiving and Christmas.
Prepare employee biography information for training attendees to share with Operations and Leadership.
Manage the referral bonus process.
Monitor turnover trends and escalate trends or concerns.
Support the Ambassador program in conjunction with the Communications Manager.
Assist mariners with understanding and accessing Confluence, the Dayforce HR and Payroll system, and other resources.
Perform other duties as assigned.