Marine Claim Consultant

The Hartford•Scottsdale, NJ

4d•Hybrid

About The Position

The Marine Cargo & Logistics Claims Consultant joins the Claims team and primarily handles transportation- and logistics-related claims, including Motor Truck Cargo, Shippers Interest, Contingent Cargo, Cargo Legal Liability, Warehouse Legal Liability, Freight Forwarder Liability, and other supply chain exposures. The consultant proactively investigates, evaluates, negotiates, and resolves complex, high-exposure claims involving domestic and international transportation, warehousing, distribution, and logistics operations. The role requires technical expertise, sound coverage decisions, and effective collaboration with clients, brokers, underwriters, legal counsel, and logistics service providers. The role may be performed remotely or in a hybrid arrangement. Employees who live near Hartford, CT; San Antonio, TX; Lake Mary, FL; Phoenix, AZ; or Naperville, IL are expected to work in an office three days a week, Tuesday through Thursday. Employees who do not live near an office work remotely and are expected to come into an office as business needs arise. Occasional travel for mediations may be required. The annualized base pay range is $84,800–$127,200. Actual base pay may vary based on factors including performance, proficiency, and demonstration of role competencies. Base pay is one component of the total compensation package; other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

Requirements

Comprehensive understanding of the claims process from first notice through settlement, recovery, and closure.
Strong technical knowledge of marine cargo and logistics insurance products, including Motor Truck Cargo, Shippers Interest, Contingent Cargo, Cargo Legal Liability, Warehouse Legal Liability, and Freight Forwarder Liability.
Knowledge of domestic and international transportation practices, supply chain operations, warehousing, and cargo handling.
Understanding of transportation and logistics contracts, bills of lading, warehouse receipts, carrier liability, and recovery rights.
Ability to analyze complex coverage issues and determine liability and exposure.
Ability to draft clear and concise emails and coverage letters.
Litigation management experience, including coordinating with defense counsel, participating in mediations, and overseeing litigation strategy.
Three to five or more years of experience handling logistics, transportation, and marine cargo claims.
Excellent verbal, written, and negotiation skills.
Strong analytical and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Customer service and relationship management skills.
Ability to work independently and collaboratively in a virtual team environment.
Proactive approach with strong organizational and time-management skills.
Commitment to compliance, operational excellence, and continuous improvement.
Proficiency with Microsoft Office Suite, including Excel and Word.
Willingness to travel occasionally for mediations.

Nice To Haves

Experience managing high-value and complex transportation or supply chain losses.
Experience with domestic and international cargo claims and recovery actions.
Bachelor's degree.
Professional industry designation such as AIC, ARM, CPCU, AMIM, or similar.

Responsibilities

Analyze coverage, investigate losses, and adjust claims in accordance with company guidelines, policy language, and applicable laws.
Manage a portfolio of logistics and marine cargo claims from first notice of loss through resolution and recovery.
Investigate cargo losses, theft, shortages, transit damage, warehousing incidents, transportation accidents, and supply chain disruptions.
Evaluate liability, causation, damages, and coverage issues, and establish and maintain appropriate claim reserves.
Coordinate and communicate with insureds, brokers, underwriters, surveyors, attorneys, and other stakeholders.
Manage complex and high-severity claims involving litigation, contractual liability issues, or multimodal transportation exposures.
Review transportation contracts, warehouse receipts, bills of lading, logistics agreements, and applicable statutes to determine liability and recovery opportunities.
Retain and manage independent adjusters, surveyors, forensic experts, legal counsel, and other vendors to support timely and cost-effective claim resolution.
Maintain accurate claim documentation and active claim diaries.
Handle claims within delegated authority levels and in accordance with company procedures and best practices.
Analyze claim trends and emerging transportation risks and recommend improvements to underwriting, risk management, and loss prevention strategies.
Support business development through strong service delivery and relationship management with brokers, clients, and underwriting partners.