Vice President, Senior Claim Consultant

Conner Strong & Buckelew•Camden, NJ

4d•$130,000 - $180,000•Hybrid

About The Position

The Vice President, Senior Claim Consultant is a senior client advocate and claims strategist who delivers claims and risk management consulting to complex clients. The role leads multi-line claim programs, promotes carrier and third-party administrator accountability, and turns claim activity into practical financial and operational insights. The consultant works with clients from initial claim reporting through resolution, develops tailored claims service plans, negotiates client-specific servicing requirements, and analyzes claims and portfolio trends. The position also provides advanced consulting on complex coverage, claim strategy, litigation management, settlement planning, and claims-provider performance, particularly for Professional Services and Financial Services clients. The role partners with account and production teams on renewals, new business, prospect meetings, and presentations; prepares claim-related materials; mentors other claims consultants; and leads special projects. The position requires travel to client sites and availability 24/7. Salary is $130,000–$180,000, with possible performance-based incentives. Qualifying positions may include family medical and dental insurance, a 401(k) plan, and PTO.

Requirements

Bachelor’s degree preferred, or equivalent work experience.
Minimum 10 years of insurance industry experience in claims and/or risk management positions.
Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to be flexible and available 24/7.
Ability to stay abreast of changes in the insurance industry.
Ability to travel out of town by plane, train, or automobile and visit client sites.
Organized and detail-oriented, with a positive attitude.
Excellent oral and written communication skills.
Self-motivated, with the ability to work independently.
Excellent analytical and problem-solving skills.
Valid Property & Casualty License.
Valid Driver’s License.
Must be authorized to work in the United States on a full-time basis without Company sponsorship.

Nice To Haves

Juris Doctor (J.D.) or other relevant legal degree.
Meaningful legal, coverage, or litigation experience.
Significant experience handling Cyber Liability claims and coordinating with breach counsel, forensic firms, carriers, vendors, and client stakeholders during time-sensitive events.
Claim consulting or claim leadership experience serving Professional Services and Financial Services organizations.
Pursuit of a Risk Management degree or CPCU, AIC, or ARM designation.

Responsibilities

Act as a trusted member of each client’s claim management team, providing strategic advocacy from initial reporting through resolution.
Develop and maintain tailored Claims Service Plans aligned with client priorities for claim handling, reporting, escalation protocols, and stewardship.
Negotiate special claim servicing instructions and client-specific requirements with carriers, third-party administrators, wholesalers, and outside vendors.
Analyze individual claims and portfolio trends to identify financial impact, coverage issues, reserve concerns, litigation exposure, and opportunities to improve outcomes.
Oversee claims across multiple lines of coverage.
Provide sophisticated claim consulting for Professional Services and Financial Services clients, including professional liability, errors and omissions, management liability, fidelity/crime, and complex general liability exposures.
Serve as a subject matter expert on complex coverage, claim strategy, litigation management, settlement planning, and carrier or TPA performance.
Build productive relationships with clients, carriers, TPAs, wholesalers, coverage and defense counsel, and other claim-related vendors.
Partner with account executives, account managers, client service professionals, and production teams to support renewals, new business, prospect meetings, and client presentations.
Prepare pre-renewal and new-business claim materials, including claim narratives, loss analysis, trend insights, and recommendations.
Mentor Claims Consultants and Associate Claims Consultants, document coaching activity, and provide relevant input to management.
Lead special claim projects and provide backup support across the Claim Consulting Services team as needed.
Keep updated on industry trends and coverage changes.
Update Claim Consultant Service Plan calendars.
Perform other duties as assigned.