Vice President, Senior Claim Consultant

Conner Strong & Buckelew•Camden, NJ

3d•Hybrid

About The Position

The Vice President, Senior Claim Consultant is a senior client advocate and claims strategist who delivers claims and risk management consulting to complex clients. The position leads multi-line claim programs, promotes carrier and third-party administrator accountability, and translates claim activity into practical financial and operational insights. The role provides strategic advocacy from initial claim reporting through resolution, develops tailored Claims Service Plans, negotiates client-specific servicing requirements, and analyzes claims and portfolio trends. It provides sophisticated consulting to Professional Services and Financial Services clients, serves as a subject matter expert on complex coverage and claim matters, and builds productive relationships with clients and claim-related partners. The position also supports renewals and new business, mentors Claims Consultants and Associate Claims Consultants, leads special projects, and provides team backup as needed. The role requires at least 10 years of insurance industry experience in claims and/or risk management. A bachelor’s degree is preferred, or equivalent work experience. The position requires flexibility and availability 24/7, travel to client sites, and the ability to work independently. Salary ranges from $130,000 to $180,000, with possible performance-based incentives. Qualifying positions are eligible for benefits including family medical and dental insurance, a 401(k) plan, and PTO. Applicants must be authorized to work in the United States full-time without company sponsorship.

Requirements

Bachelor’s degree preferred or equivalent work experience.
Minimum 10 years of insurance industry experience in claims and/or risk management positions.
Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to be flexible and available 24/7.
Must stay abreast of changes in the insurance industry.
Ability to travel out of town by plane, train, or automobile and visit client sites.
Organized and detail-oriented, with a positive attitude.
Excellent oral and written communication skills.
Self-motivated, with the ability to work independently.
Excellent analytical and problem-solving skills.
Valid Property & Casualty License.
Valid Driver’s License.
Must be authorized to work in the United States on a full-time basis without company sponsorship.

Nice To Haves

Juris Doctor (J.D.) or another relevant legal degree.
Meaningful legal, coverage, or litigation experience.
Significant experience handling Cyber Liability claims and coordinating with breach counsel, forensic firms, carriers, vendors, and client stakeholders during time-sensitive events.
Claim consulting or claim leadership experience serving Professional Services and Financial Services organizations.
Pursuit of a Risk Management degree or CPCU, AIC, or ARM designations.

Responsibilities

Act as a trusted member of each client’s claim management team, providing strategic advocacy from initial reporting through resolution.
Develop and maintain tailored Claims Service Plans aligned with client priorities for claim handling, reporting, escalation, and stewardship.
Negotiate special claim servicing instructions and client-specific requirements with carriers, third-party administrators, wholesalers, and outside vendors.
Analyze claims and portfolio trends to identify financial impact, coverage issues, reserve concerns, litigation exposure, and opportunities for improved outcomes.
Oversee claims across multiple lines of coverage.
Provide claim consulting for Professional Services and Financial Services clients, including professional liability, errors and omissions, management liability, fidelity/crime, and complex general liability exposures.
Serve as a subject matter expert on complex coverage, claim strategy, litigation management, settlement planning, and carrier or TPA performance.
Build relationships with clients, carriers, TPAs, wholesalers, coverage and defense counsel, and other claim-related vendors.
Partner with account and production teams to support renewals, new business, prospect meetings, and client presentations.
Prepare pre-renewal and new-business claim materials, including claim narratives, loss analysis, trend insights, and recommendations.
Mentor Claims Consultants and Associate Claims Consultants, document coaching activity, and provide relevant management input.
Lead special claim projects and provide backup support across the Claim Consulting Services team.
Stay updated on industry trends and coverage changes.
Work on and negotiate special claims projects.
Update Claim Consultant Service Plan calendars.
Provide backup to other Consultants who are unavailable, including due to PTO.
Perform other duties as assigned.