Claim Consultant Cyber & Technology

The Hartford•Hartford, CT

1d•Hybrid

About The Position

The Hartford Global Financial Lines Cyber and Technology Team is hiring a claims professional to handle a caseload of first-party and third-party Cyber and Technology claims from inception through final disposition. The role requires experience handling litigated matters through resolution and managing defense counsel. The claims professional manages all aspects of claim files, including investigation, coverage and liability analysis, reserves, negotiation, litigation, customer communication, and resolution. For first-party cyber claims, the role involves investigating cybersecurity incidents, determining the cause of network intrusions, and coordinating quickly with customers, law firms, and vendors to mitigate effects and respond to urgent needs. The position also contributes to broader claim and enterprise goals through audits, projects, training, product development, reporting, and collaboration with business partners. The role supports agents, policyholders, and underwriters, and includes presenting at industry events on risk management and claims topics. The position may be hybrid or remote. Employees living near a listed office are expected to work in the office three days per week, Tuesday through Thursday; remote employees may be asked to come to an office as business needs arise.

Requirements

Bachelor’s degree required.
At least three years of experience handling litigated coverage and/or liability cases as defense counsel or a claims handler.
Experience specifically in Cyber & Technology, Privacy and Data Breaches, Media Liability, and Professional Liability, with a proven track record handling Cyber & Technology liability claims.
Excellent oral and written communication skills.
Excellent strategic thinking and execution skills.
Excellent negotiation and advanced technical claim-handling skills.
Superior time management, task prioritization, and desk management skills.
Ability to communicate clearly and concisely and to influence and persuade others.
Ability to work with a moderate amount of supervision and maintain a team-oriented attitude.
Disciplined, results-oriented approach with a focus on bottom-line results.

Nice To Haves

Knowledge of both first-party and third-party claims.
Juris Doctorate degree.
Knowledge of insurance coverage issues.

Responsibilities

Manage a caseload of first-party and third-party Cyber and Technology claims from inception to final disposition.
Conduct investigations and analyze and evaluate information gathered.
Analyze and determine coverage, liability, and damages based on the facts of each claim.
Investigate first-party cybersecurity incidents, determine the cause of network intrusions, and coordinate with customers, law firms, and vendors to mitigate effects and manage responses.
Respond quickly to urgent customer needs during active cyber incidents.
Communicate timely written positions to insureds and other required parties regarding coverage, liability, damages, and other issues.
Set appropriate expense and indemnity reserves and monitor them for needed adjustments.
Present cases to management when reserve authority exceeds established authority levels.
Develop and implement resolution strategies through negotiation.
Proactively manage litigation and defense counsel, including litigation planning and execution, budgeting, and bill review.
Understand and analyze potential extra-contractual liability as needed.
Attend trials and mediations as necessary.
Participate in audits, projects, training, and product development initiatives.
Prepare comprehensive reports and presentations for senior claim leadership on case developments, policy issues, and industry trends.
Collaborate with business partners to evaluate and address claim trends and developments.
Address agent and policyholder inquiries and provide superior customer service.
Provide training and marketing support to underwriters.
Attend and present at industry events on risk management and claims topics.