Manufacturing IT Technician (Full time on-site)

Cardinal Glass Industries•Buford, GA

3d•Onsite

About The Position

This role involves providing essential IT support within a manufacturing environment, focusing on physical infrastructure, systems maintenance, and troubleshooting. The technician will collaborate with corporate IT teams, maintain network connectivity for automated machinery and workstations, and ensure compliance with cybersecurity policies. A key aspect of the role is supporting two local plant locations, requiring monthly rotation between them and providing first-response support on the shop floor to minimize production downtime. The position also involves hardware and software troubleshooting, documentation, and vendor collaboration.

Requirements

1–3 years of hands-on IT support experience.
Practical experience running Ethernet cables, punching down jacks, managing cable trays, and neatly routing wires in an industrial or office setting.
Strong troubleshooting skills with Windows 10 & 11.
Active Directory Management.
Remote deployment tools.
Computer hardware knowledge including reimaging and migrations.
Software deployment.
Minimal server OS management.
IP addressing.
Basic understanding of network topology, TCP/IP, switches, and corporate Wi-Fi troubleshooting.
Experience configuring peripheral devices like barcode scanners and industrial printers.
Strong teamwork skills and the ability to act as a reliable remote liaison for centralized Corporate IT teams.
Must be able to stand and walk the plant floor for extended periods, climb ladders, crawl under workstations, run cables through tight spaces or over scaffolding, and lift up to 50 lbs. of IT equipment.
Ability to work in a fast-paced environment.

Nice To Haves

Experience working inside a manufacturing plant, warehouse, or industrial environment is highly preferred.
Scissor/Boom lift experience is a plus.
Camera, WAP, Speaker Installations.

Responsibilities

Run, route, terminate, and secure low-voltage network cables (Cat5e/Cat6) across the facility.
Connect automated machinery, industrial printers, workstations, and peripherals to the plant network.
Collaborate directly with Corporate IT staff to implement network infrastructure upgrades, server rollouts, and company-wide software deployments.
Coordinate with corporate teams to schedule and execute local system patches, firmware updates, and software licensing compliance without disrupting production schedules.
Partner closely with the local co-technician to share knowledge, hand off ongoing projects seamlessly, and maintain consistent IT standards across both plant locations.
Rotate physical work locations between the two local facilities on a monthly schedule.
Respond immediately to technical issues on the production floor to minimize machinery downtime.
Diagnose hardware failures on glass cutting tables, tempering control stations, and coating line terminals.
Install, configure, and repair ruggedized PCs, industrial touchscreen monitors, thermal barcode printers, and handheld inventory scanners.
Provide front-line support for production lines utilizing Shopfloor and ClearPath software.
Maintain accurate site documentation regarding corporate hardware standards, network drop maps, and asset tracking.
Ensure all local systems strictly adhere to corporate cybersecurity policies.
Collaborate with vendors, scheduling and holding them accountable for work completion.