Managing Functional Consultant

Syssero

1d•Remote

About The Position

The Managing Functional Consultant (HCM) will serve as a functional SME in the deployment of Workday solutions by advising, designing, configuring, documenting, and testing to ensure that issue resolution and/or projects are accomplished within the prescribed time frame and meet the specific needs of the client. A mix of consultative skills, business knowledge, technical expertise, and collaboration is needed to effectively achieve successful client results. The consultant will be a SME in at least 4 functional areas within Workday and should be able to balance multiple clients or projects at the same time. The employee will demonstrate an overall average rating of 3 or higher in interpersonal skills defined below. Outside of regular department activities, you will be pulled into mini-projects related to various Syssero Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company.

Requirements

SME in at least 4 functional areas within Workday
Bachelor's degree from four-year College or university
3-5 years related experience and/or training; or equivalent combination of education and experience
Workday Environment Experience: 2-4 environments
Years of Workday Experience: 2-4 years
Implementation Experience: 1-3 years

Nice To Haves

Overall average rating of 3 or higher in interpersonal skills
Mini-projects related to various Syssero Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company.

Responsibilities

Performs duties as the functional consultant on Workday projects, by demonstrating in-depth knowledge and expertise of several Workday functional areas, such as Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Integrations, Security, Data Conversion, Payroll, etc.
Work directly with clients to research, troubleshoot, and resolve configuration issues or implementation of new functionality
Prove ability to successfully analyze, develop, implement, and document complex Workday requirements and processes
Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with service level agreements
Display expertise and experience with aspects of Workday implementation modules, including requirements gathering, fit or gap analysis, functional design documentation, user acceptance testing, training and deployment activities
Effectively manage, prioritize and escalate client issues as required
Possess sound analytical problem-solving and documentation skills
Manage multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner with little supervision
Demonstrate ability to provide training and knowledge transfer on the Workday solution to clients through training sessions, development of work instructions, job aids, and other collateral
Analyze and recommend continued process improvements, implementations best practices and system enhancements to support clients, business strategies and operational needs, including proactive review of existing implementations against industry best practices
Lead or participate in data requirements / process design sessions, data conversion, proof-of-concept, data analysis, audit compliance, testing, end-user and training
Provide business analysis and requirements gathering skills with proven ability to think outside the box and find solutions to complex business problems
Excellent oral and written communication skills and interpersonal skills, delivering to internal team, functional and management audiences, as well as to external clients
Display practical experience gained on Workday implementation projects or Workday end user experience
Proven ability of strong analytical mindset and usage of analytics and reporting tools (eg. pivot tables)
Demonstrate ability to proactively and effectively forecast client workload for resource planning, as well as timely completion of forecasts and weekly timesheets
Demonstrate ability to set, manage, and meet expectations and deadlines, internally and with clients
Understand the importance of client satisfaction and apply it in the process of servicing the client
Determine client needs
Display strong consulting skills, handling customer expectations
Provide oversight and direction to your team in accordance with the organization's policies and procedures.
Ensure proper follow through of required policies and procedures
Lead your team to success in their job responsibilities
Setting goals for performance and deadlines in ways that comply with company’s plans and vision
Organizing workflow and ensuring that employees understand their duties or delegated tasks
Monitoring employee productivity and providing constructive feedback and coaching