Managing Director, Management Consulting

BDO USA • McLean, VA

2d

About The Position

The Management Consulting Operations Leader is the senior-most operational leader for the Management Consulting business, stewarding operational excellence, organizational health, and consistent execution across its segments. The role helps the business scale and operate predictably by equipping Managing Directors, Principals, client-serving professionals, and operations teams to deliver strong client outcomes. It combines strategic advising with day-to-day operational leadership and manages Management Consulting Chiefs of Staff deployed within key professional service teams.

The leader develops talent, establishes consistent operating models, identifies systemic risks and opportunities, and ensures operational support is delivered with quality, urgency, and measurable business impact. They continuously assess the health of the organization, identify emerging risks, and partner with the Advisory Operations Leader and Practice and Segment Leadership to improve performance, remove friction, and support sustainable growth. The position reports to the Advisory Operations Leader, is a member of the Advisory Operations leadership team, and is deployed within the Management Consulting practice to support the Managing Principal of MC.

Requirements

• Bachelor’s degree required; alternatively, seven or more years of operations experience with a bachelor’s degree in another focus is stated as required.
• Seven or more years of leadership experience within consulting, professional services, operations, or business management.
• Experience leading operational functions in a complex, matrixed organization.
• Demonstrated success supporting executive leaders and business units.
• Experience developing high-performing teams.
• Ability to influence senior executives and drive organizational change.
• Financial management and business operations knowledge, executive leadership presence, and strong business and financial acumen.
• Ability to balance strategic thinking with operational execution and lead through change.
• Ability to identify and mitigate risk and drive strong risk management practices.
• Knowledge of organizational design and ability to use systems thinking to drive business outcomes.
• Excellent stakeholder management skills and strong talent development and coaching skills.
• Strong data literacy and ability to enable and make data-driven decisions.
• Strong communication and influence skills.

Nice To Haves

• Degree focus in Business, Accounting, or Finance.
• MBA.
• PMP, CSM, or SAFe certification.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Copilot.
• Proficiency in Miro, Lucid, or other whiteboard platforms.
• Familiarity with common middle-market ERP solutions, software development methodologies, or architecture frameworks.

Responsibilities

• Lead the Management Consulting Operations function, setting direction and developing staff, operating standards, service expectations, performance measures, and consistent support models across segments.
• Develop and coach Chiefs of Staff assigned to Segment Leaders, setting expectations and providing frameworks, tools, operating rhythms, performance feedback, and support with complex business challenges.
• Monitor Management Consulting's financial, operational, staffing, recruiting, delivery, compliance, and organizational health; identify risks early and provide candid, data-driven recommendations and escalation.
• Drive alignment across Management Consulting segments by improving visibility, standardizing processes where practical, encouraging collaboration, and connecting segment leaders with Advisory Operations.
• Serve as the primary Management Consulting counterpart to the Advisory Operations Leader; escalate relevant trends and contribute to Advisory-wide operating models, governance, policies, capabilities, and strategy.
• Identify and facilitate tactical and structural improvements, operational transformation, and modernization using data, stakeholder feedback, and field experience.
• Build trusted relationships with Segment Leaders, Managing Directors, Principals, Operations Leaders, Finance, HR, Recruiting, Advisory Operations, and other stakeholders; influence decisions and help leaders navigate organizational and change-management challenges.
• Lead an operations team delivering work across functions; develop talent through timely, actionable feedback, oversee execution of critical work, and coordinate performance review cycles with People & Culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive