Director, Management Consulting

BDO USA • United States,

7h • $130,000 - $250,000

About The Position

The Chief of Staff serves as the operational right hand to two to three Management Consulting Segment Leaders, enabling them to focus on strategy, client relationships, market growth, and talent development while ensuring business operations execute seamlessly. This highly visible leadership role translates business priorities into action and ensures operational work is routed, tracked, escalated appropriately, and completed through shared services and support teams. The Chief of Staff operates as an extension of Segment Leadership, driving clarity, accountability, and follow-through across Finance, Staffing, Recruiting, Contracting, Client Onboarding, Compliance, Technology, and other functional teams.

The ideal candidate is a systems thinker and exceptional stakeholder manager who achieves results through influence, business acumen, strong communication, and personal ownership. The role requires sound judgment about when to escalate, how to articulate business value and risk, and how to advance priorities without creating friction for Managing Directors, Principals, or firm leadership.

The position reports directly to the Management Consulting Operations Leader and partners closely with Segment Leaders and the Advisory Operations Leader to ensure consulting professionals have the tools, processes, staffing, and operational support needed to deliver exceptional client outcomes.

Requirements

• Bachelor’s degree required; alternatively, seven or more years of operations experience with a Bachelor’s degree in another field is required.
• Six or more years of progressive experience in consulting, professional services, operations, business management, program management, or chief of staff functions.
• Experience supporting senior executives or business leaders.
• Demonstrated success operating across matrixed organizations and multiple stakeholder groups.
• Knowledge of financial management, resource planning, operational governance, and business performance.
• Ability to lead through influence without direct authority.
• Exceptional stakeholder management and executive presence skills.
• Outstanding written and verbal communication skills.
• Strong business and financial acumen.
• Ability to apply systems thinking and process improvement knowledge to drive business outcomes.
• Ability to manage ambiguity and multiple competing priorities.
• Strong analytical and problem-solving skills.
• High degree of ownership and accountability.
• Ability to balance strategic thinking with hands-on execution.

Nice To Haves

• Focus in Business, Accounting, or Finance for the Bachelor’s degree.
• MBA.
• PMP, CSM, or SAFe certification.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Copilot.
• Proficiency in Miro, Lucid, or other whiteboard platforms.
• Familiarity with common middle-market ERP solutions, software development methodologies, or architecture frameworks.

Responsibilities

• Act as a trusted advisor and operational partner to assigned Segment Leaders.
• Maintain visibility into segment priorities, risks, opportunities, staffing constraints, financial results, and operational needs.
• Translate leadership objectives into actionable workstreams and ensure completion.
• Anticipate issues before they become leadership escalations.
• Prepare leaders for key meetings, decisions, and operating reviews.
• Drive cross-functional execution against strategic and operational initiatives.
• Coordinate operational activities required to run the business effectively.
• Route requests to appropriate support teams with complete context, business justification, and clear expectations.
• Facilitate rapid resolution of issues affecting delivery teams, clients, or segment performance.
• Monitor progress, remove obstacles, and hold stakeholders accountable to commitments.
• Establish repeatable operating rhythms that create visibility and predictability.
• Build trusted relationships across Managing Directors, Principals, Operations Leaders, and functional support organizations.
• Influence outcomes through credibility, preparation, and business acumen.
• Escalate when necessary with a clearly articulated business case, risk assessment, and recommended path forward.
• Protect leadership capacity by resolving issues at the lowest effective level.
• Drive alignment among stakeholders with competing priorities.
• Partner with Finance and segment leadership on forecasting, profitability analysis, revenue projections, expense management, collections, and operational performance.
• Monitor business health and proactively identify potential risks or opportunities.
• Facilitate action plans for operational bottlenecks affecting financial performance.
• Support executive decision-making through data analysis and operational insight.
• Coordinate staffing, recruiting, workforce planning, and resource management activities.
• Provide visibility into resource constraints, hiring needs, contractor utilization, and emerging demand signals.
• Ensure operational readiness for growth and delivery execution.
• Partner with people leaders to identify and address operational challenges affecting teams.
• Identify recurring operational pain points and design scalable solutions with support from MC and Advisory leadership as needed.
• Simplify processes and improve collaboration across teams.
• Establish metrics, dashboards, governance, and operating mechanisms that improve execution and accountability.
• Drive adoption of new tools, processes, and capabilities that enhance business effectiveness.

Benefits

• ESOP participation, offering participants a stake in the firm’s success through beneficial ownership.
• Comprehensive compensation and Total Rewards benefits offerings.
• Meaningful work, leaders invested in employee success, and opportunities to build a career around personal priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director