Director, Management Consulting

BDO USA

About The Position

The Director, Management Consulting plans, manages, executes, and leads teams on technology consulting engagements and business transformation and operational excellence efforts. Engagements may include ERP integration; software selection and implementation; business process improvement; technology operations and IT strategy; IT infrastructure assessment, selection, design, and implementation; and technology compliance assessment, remediation, and certification. The Director manages professionals through diagnostic, planning, solution-design, and delivery stages, including engagement economics, status reporting, quality control, and legal risks. The role is accountable for exceptional client service and high-quality deliverables, and develops business with existing clients and prospects through marketing, networking, client pursuits, and proposals. The Director also supports practice leadership, professional development, thought leadership, practice administration, and the expansion of services. The schedule is sporadic and fluctuates based on client needs. The Director leads business development and client engagements, collaborates with partners and practice leaders, develops proposals and thought leadership, and helps expand Management Advisory Services. The role directs multiple engagements and their economics, maintains strategic client relationships, and guides managers and staff in delivering client work. It also supervises, mentors, trains, and evaluates assigned personnel and handles practice administration, including time entry, client contracts, billing, collections, and engagement realization adjustments.

Requirements

Bachelor’s degree required; alternatively, 7–10 years of Management Technology Advisory Services experience is stated as required.
At least 10 years of experience in an internal or external consulting capacity with a consulting firm, public accounting firm, or Fortune 1000 company, performing management consulting and change management as a Finance Operations, Mergers and Acquisitions, Operations, or Information Technology subject matter expert.
Prior significant supervisory experience required.
Experience with project management, change management, stakeholder management, gap analysis, process design, workflow analysis, organization design and development, lean concepts, documentation and testing of new business capabilities and tools, business cases, and identification and reporting of opportunities.
Excellent verbal and written communication skills, including the ability to review others’ work.
Strong analytical, diagnostic, organizational, project-management, and problem-solving skills; ability to manage deadlines and multiple projects accurately.
Ability to manage teams, delegate, develop personnel, and build strong relationships with clients and colleagues.
Ability to communicate effectively with professionals at all levels, collaborate across service lines, and serve as the primary client contact.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, is listed as preferred in the posting.
Ability to travel 25–50% on average, potentially up to 75% for a specific project as needed.

Nice To Haves

Degree focus in Computer Science, Business, Accounting, or Finance.
MBA.
Experience working within a national consulting organization.
Experience performing process reviews, systems reviews, and reviews of application effectiveness.
Experience assessing, selecting, designing, and implementing technical solutions.
Experience in client marketing and successfully managing multiple client pursuits and proposal efforts.
PMP, CPA, ITIL, ISO 27001, HITRUST CCSF, or TOGAF certification.
Proficiency in Microsoft Visio for process analysis.
Familiarity with common middle-market ERP solutions, software development methodologies, or architecture frameworks.

Responsibilities

Identify, pursue, and win new business opportunities with partners and Managing Directors, including leading pitch teams and responding to inquiries.
Cross-sell other firm services and identify opportunities to expand Management Advisory Services offerings.
Manage marketing and business development activities, client pursuits, proposals, research, and related marketing materials.
Develop practice thought leadership, including whitepapers and presentations.
Lead engagement strategy and oversee project plans, controls, budgets, deliverables, quality, and engagement economics across multiple client engagements.
Serve as a senior client contact, communicate engagement progress and issues, and build and maintain strategic client relationships.
Guide client teams in analyzing financial results, KPIs, market growth, and performance-improvement opportunities.
Prepare and present client status and reporting materials; evaluate options and recommend solutions to client issues.
Ensure timely billings and engagement realization adjustments, and manage practice administration including time entry, contracts, and collections.
Supervise workloads and review work product; train, mentor, and evaluate managers, senior associates, and associates, and support their professional development.
Promote a positive, professional, learning-oriented, and client-service-focused team environment.