Manager, Vault Operations (Shift 1)

Collaborative Solutions • New Castle, DE

1d • Onsite

About The Position

Collectors is hiring an Operations Manager for Collectors Vault, a high-security collectibles storage service and integrated platform for storing, securing, authenticating, grading, buying, and selling collectibles. This role is an opportunity to help build a new business unit within an established organization. The position is based at the New Castle, Delaware facility and reports to the Director of Operations. It requires onsite work five days per week on a Sunday–Wednesday schedule from 7:00 a.m. to 5:30 p.m.

Requirements

• At least 5 years of experience in a managerial or supervisory role in an operations environment.
• Bachelor’s degree in a related field or equivalent work experience.
• Strong verbal and written communication skills, including the ability to understand and relay company policies and procedures.
• Dependable, personable team player who works well with internal and external stakeholders.
• Data-driven problem solver who understands the general business implications of decisions.
• Ability to multitask and prioritize projects in a fast-paced environment with little room for error.
• Ability to inspire and motivate others and drive change within the department.
• Strong project management, planning, and organizational skills, including the ability to develop and execute realistic action plans.
• Familiarity with standard concepts, practices, and procedures involving trading cards, tickets, and other sports and non-sports collectibles.

Responsibilities

• Manage safety, staffing, training, and overall performance for the assigned shift.
• Monitor staff productivity and assign tasks as needed.
• Lead onsite operations, logistics, and product processing while maintaining quality and balancing throughput and cost.
• Deliver on safety, quality, productivity, throughput, and service KPIs.
• Work independently and in partnership with other shift supervisors.
• Serve as a knowledgeable and accessible resource for team members.
• Ensure procedures are followed and develop techniques to improve team efficiency.
• Lead by example and champion company policies, including safety, attendance, and security.

Benefits

• Medical, dental, and vision insurance for full-time employees.
• Fertility, commuter, and educational assistance benefits for full-time employees.
• 401(k) matching plan.
• Flexible time off for salaried employees.
• Ten company-paid holidays for regular, full-time employees.
• Discounts on select grading services for approved submissions.
• Flexible schedules and varying shifts offered by many teams.
• Celebrations, holiday events, and team-building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager