Manager US Pharmacy Insights

Walgreens•Deerfield, IL

3d•$100,000 - $175,000

About The Position

The Insights Manager provides data-driven insights and actionable recommendations to support pharmacy business operations, marketing, finance, and customer experience initiatives. The role also collaborates with external partners to assess the competitive environment and market share trends. The manager leads a team that analyzes historical and current pharmacy business activities, informs Market Access strategy, and identifies factors affecting business performance across assigned areas. The role oversees projects and deliverables, improves analytical processes and tools, collaborates with internal and external partners, and develops and mentors a team of analysts.

Requirements

Bachelor’s degree in a quantitative field such as Economics, Statistics, Mathematics, Operations Research, Engineering, Biostatistics, Epidemiology, or Finance, plus at least 2 years of experience with SAS or SQL and data management; OR high school diploma/GED plus at least 5 years of experience in a listed quantitative field, with SAS or SQL and data management.
Experience with SQL and statistical software packages such as SAS, SPSS, and R.
Experience with statistical data analysis, data mining, and data cleaning techniques.
Experience querying and analyzing large datasets, including pharmacy data, for patient and payer insights and plan performance reporting.
Experience conducting root-cause analysis to identify operational issues or exceptions and recommending or implementing strategies to drive improvement and solutions.
Experience with relational databases and MS Office Suite.
Experience establishing and maintaining relationships with individuals at all levels of the organization, including executive level.
Experience managing complex workloads and deliverables, prioritizing work for self and direct reports, and ensuring alignment with business priorities.
Experience presenting to individuals at all levels of the organization, including executive level.
At least 1 year of direct leadership, indirect leadership, and/or cross-functional team leadership.
Willingness to travel up to 10% of the time for business purposes, within state and out of state.

Nice To Haves

Experience in customer insights or related fields.
Experience working with pharmacy or health care data.
Proficiency in SQL and/or familiarity with tools such as Databricks, Adobe Analytics, or Power BI.
MBA or master’s degree in a relevant field.

Responsibilities

Manage a team that provides data-driven insights and actionable recommendations based on historical and current pharmacy business activities.
Inform Market Access strategy through insights on historical access changes, payer enrollment shifts, and modeling the impacts of future changes.
Identify and communicate drivers and drags on pharmacy business performance across assigned areas, including specialty pharmacy, health care clinics, health systems partnerships, finance, marketing, and operations.
Ensure various phases of Development are reflected in business performance insights delivered by the team.
Resolve highly complex business challenges as needed and recommend changes to strategy or roadmaps for areas of responsibility.
Collaborate and share information cross-functionally to improve workflows and operational efficiency.
Engage internal and external peers to share complex information and gain acceptance of new or enhanced business solutions and initiatives.
Evaluate standards, best practices, methodologies, and tools, and improve deliverables to maintain alignment with business needs.
Manage the development and implementation of processes, templates, methodologies, and tools for assigned areas.
Participate in team-member training to develop knowledge and improve partners’ confidence.
Oversee project teams, delegate and prioritize workload, and manage execution to complete initiatives on time and meet partner needs.
Guide, direct, coach, and counsel analysts; mentor staff through onboarding, communication, training, development, and performance management.
Maintain team morale and motivation, ensure appropriate staffing and competencies, and foster a diverse and inclusive workplace.