Manager, Insights - Riot Discovery Studio Insights

Riot Games•Los Angeles, CA

1d•$167,300 - $234,600

About The Position

The Manager, Insights on the Riot Discovery Studio Insights (RDSI) team oversees the work of one or more researchers who provide insights and validation for Riot’s R&D games. The manager and their direct reports conduct studies and analyses to inform the direction, experience, and systems of future games. Reporting to the Sr. Manager, Insights, this role helps ensure research quality, supports team processes, and develops ideas and capabilities that improve research. The role also contributes to leading the team and growing its capabilities, with a focus on providing game teams with information about their audiences so they can make player-focused decisions. Success in this role calls for research expertise, strong communication, and the ability to mentor researchers. The position partners with production, design, and game leadership on complex and ambiguous problems, advises teams strategically, and communicates findings through clear, impactful presentations. Riot values a collaborative spirit, player empathy, and a personal connection to games.

Requirements

An advanced degree in Psychology, Anthropology, Human-Computer Interaction, Cognitive Science, Human Factors, or a related discipline, plus 4 years of relevant research experience in game development; or a bachelor’s degree in Psychology, Anthropology, Human-Computer Interaction, or a related discipline, plus 6 years of relevant research experience in game development.
Experience conducting playtests and usability tests using a variety of paradigms, potentially including moderated and unmoderated testing, focused feature testing, holistic and longitudinal testing, and complex or constrained testing.
Experience conducting multimodal audience and/or market research, potentially including large-scale surveys, moderated research communities, focus groups, and persona or profile generation.
Experience with qualitative and quantitative data analysis.
Experience managing other researchers.
Experience leading complex projects with multiple collaborators and work streams.
Experience synthesizing and presenting data for maximum impact and understanding.

Nice To Haves

Experience conducting games user research in early development stages, particularly incubation, prototyping, and pre-production.
Familiarity with basic statistical methods for data analysis, such as regressions, correlations, and factor analyses.
Experience working on multiple types of games.
Experience managing vendors.
Mandarin fluency, preferably with prior experience collaborating with teams in China.

Responsibilities

Drive user research with game teams and production and design leadership on complex, ambiguous problems to guide the experiences, systems, and features of new games.
Design and conduct labs, studies, and surveys, including research using novel or complex methodologies, to address business, design, development, and usability questions.
Ensure the quality of research delivered by direct reports.
Support the RDSI lead in improving the team’s capabilities to provide insights to game teams.
Contribute to prioritizing research efforts and balancing the needs of game teams with those of the central research team.
Advise game teams strategically and help inform their game thesis and roadmaps for insights and validation.
Manage and develop junior and mid-level researchers.
Inform operational best practices and craft standards for user research in RDS.
Present research results to game and RDS leadership in clear, illustrative ways that drive meaningful impact.