Manager US Pharmacy Insights

Walgreens•Deerfield, IL

About The Position

The Insights Manager provides data-driven insights and actionable recommendations to support pharmacy business operations, marketing, finance, and customer experience initiatives. The role also collaborates with external partners to assess the competitive environment and market share trends. The manager leads a team that analyzes historical and current pharmacy business activities and informs Market Access strategy through insights on access changes, payer enrollment shifts, and the modeled impact of future changes. The role identifies drivers and drags on pharmacy business performance across areas such as specialty pharmacy, health care clinics, health systems partnerships, finance, marketing, and operations. It ensures relevant phases of development are reflected in business performance insights, and may address highly complex business challenges and recommend strategy or roadmap changes. The manager collaborates across functions, improves workflows and operational efficiency, evaluates and improves standards and methods, and manages the creation and implementation of processes, templates, methodologies, and tools. The manager oversees project teams, delegates and prioritizes work, and ensures initiatives are completed on time. They provide guidance and coaching to analysts and develop and mentor staff through onboarding, training, communication, and performance management. The role also supports team morale, staffing and competencies, and an inclusive workplace. Travel of up to 10% for business purposes, within or outside the state, is required. Walgreens was founded in 1901 and serves nearly 9 million customers and patients each day through approximately 8,500 stores in the U.S. and Puerto Rico. The company has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and aims to build trusted relationships that create healthier futures for customers, patients, team members, and communities.

Requirements

Bachelor’s degree in a quantitative field such as Economics, Statistics, Mathematics, Operations Research, Engineering, Biostatistics, Epidemiology, or Finance, plus at least 2 years of experience with SAS or SQL and data management; OR a High School Diploma/GED plus at least 5 years of experience in one of those fields with SAS or SQL and data management.
Experience with SQL and statistical software packages such as SAS, SPSS, and R.
Experience with statistical data analysis, data mining, and data cleaning techniques.
Experience querying and analyzing large datasets, including pharmacy data, for patient and payer insights and plan performance reporting.
Experience conducting root-cause analysis to identify operational issues or exceptions and recommending or implementing strategies to drive improvements and solutions.
Experience with relational databases and Microsoft Office Suite.
Experience establishing and maintaining relationships with individuals at all organizational levels, including executives.
Experience managing complex workloads and deliverables, prioritizing work for self and direct reports, and aligning work with business priorities.
Experience presenting to individuals at all organizational levels, including executives.
At least 1 year of direct leadership, indirect leadership, and/or cross-functional team leadership.
Willingness to travel up to 10% of the time for business purposes, within the state and out of state.

Nice To Haves

Experience in customer insights or related fields.
Experience working with pharmacy or health care data.
Proficiency in SQL and/or familiarity with tools such as Databricks, Adobe Analytics, or Power BI.
MBA or a master’s degree in a relevant field.

Responsibilities

Lead a team that provides data-driven insights and actionable recommendations based on historical and current pharmacy business activities.
Inform Market Access strategy with insights on historic access changes, payer enrollment shifts, and modeling the impact of future changes.
Identify and communicate drivers and drags on pharmacy business performance in assigned areas, including specialty pharmacy, health care clinics, health systems partnerships, finance, marketing, and operations.
Ensure various phases of development are captured in business performance insights.
Address highly complex business challenges as needed and recommend changes to strategy or roadmaps for assigned areas.
Collaborate and share information cross-functionally to improve workflows and operational efficiency.
Engage internal and external peers to share complex information and gain acceptance for business solutions or initiatives.
Evaluate standards, best practices, methodologies, and tools, and improve deliverables to maintain alignment with business needs.
Manage the development and implementation of processes, templates, methodologies, and tools for assigned areas.
Participate in training team members to build knowledge and partner confidence.
Oversee project teams, delegate and prioritize workloads, manage execution, and ensure initiatives are completed on time to meet partner needs.
Guide, direct, coach, and counsel a team of analysts.
Develop and mentor staff through onboarding, communication, training, development opportunities, and performance management.
Maintain employee morale and motivation, ensure the team has the required competencies and staffing, and foster a diverse and inclusive workplace.