Manager, Training & Workflow Optimization

Privia Health•Remote, USA

15h•$79,000 - $94,000

About The Position

The Training & Workflow Optimization Manager oversees the development, implementation, and evaluation of in-person, eLearning, and virtual training programs before and after go-live. The role stays current on athenaOne features and their applications for Privia Medical Group providers, with the goal of improving and enhancing workflows. It requires day-to-day communication with department leaders to support Care Centers and deliver outcomes tied to critical initiatives. The manager contributes to iterative process improvement, escalation resolution, and innovation. The manager coaches and mentors trainers, leads training, workflow, and configuration workstreams for new markets and enterprise groups in established markets, and supports market-based teams with issue resolution, initiatives, and subject-matter expertise. The role also supports internal athena training for new hires, coordinates national training requests and trainer resources, and partners with stakeholders to provide effective pre- and post-live training for Care Center providers and staff. This position collaborates with Clinical IT on strategic initiatives, pilots, enhancement requests, and release cycles; develops and executes initiatives to operationalize strategies through training; and tracks and reports operational and functional metrics. The position requires 50% travel and compliance with HIPAA and confidentiality requirements. Remote workers must have internet service with minimum speeds of 5 Mbps download and 3 Mbps upload. Employees who regularly work from home offices are eligible for expense reimbursement to offset internet costs.

Requirements

At least 3 years of experience in athenahealth.
Knowledge of extended medical terminology.
Must comply with HIPAA rules and regulations.

Nice To Haves

Bachelor’s degree preferred, or relevant necessary experience.

Responsibilities

Mentor and coach a team of trainers to ensure consistent, high-quality delivery of training programs.
Lead training, workflow, and configuration workstreams for new markets and enterprise groups in established markets.
Design, develop, implement, evaluate, and update comprehensive training programs and materials.
Continue supporting and developing internal athena training programs for new hires.
Support market-based teams with issue resolution, new initiatives, and subject-matter expertise.
Provide market-based teams with direction and education to execute training programs through national team meetings and training.
Serve as a subject-matter expert on Privia Health's technology platform and workflows, and as a liaison to other Privia stakeholders.
Facilitate national training requests and allocate national trainer resources.
Partner with internal and external stakeholders to deliver optimal pre- and post-live training experiences to Care Center providers and staff.
Establish and maintain relationships with organizational stakeholders to align and collaborate on training initiatives.
Collaborate with Clinical IT on strategic initiatives, including alpha/beta pilots, enhancement requests, and release cycles.
Develop, lead, and execute initiatives to operationalize key strategies through training.
Track and report key operational and functional metrics to improve comprehension and efficiency.
Maintain confidentiality and comply with HIPAA.
Perform other duties as assigned.