Manager, Training & Workflow Optimization

Privia Health•Remote, USA

1d•$79,000 - $94,000

About The Position

The Training & Workflow Optimization Manager oversees the development, implementation, and evaluation of training programs, including in-person, eLearning, and virtual training before and after go-live. The role monitors new features in athenaOne and their applications for Privia Medical Group providers to improve or enhance workflows. It involves daily communication with other department leaders to support Care Centers and deliver outcomes tied to critical initiatives. The position contributes to iterative process improvement, escalation resolution, and innovation. The manager mentors and coaches trainers, leads training, workflow, and configuration workstreams for new markets and enterprise groups in established markets, and supports market-based teams with issue resolution, initiatives, and subject matter expertise. The role also coordinates national training requests and resources, collaborates with internal and external stakeholders, and partners with Clinical IT on strategic initiatives. It tracks and reports operational and functional metrics, maintains confidentiality, complies with HIPAA, and performs other assigned duties. For remote workers only, a minimum internet speed of 5 Mbps download and 3 Mbps upload is required before employment begins. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Requirements

Bachelor’s degree preferred, or relevant necessary experience.
At least 3 years of experience in athenahealth.
Knowledge of extended medical terminology.
Must comply with HIPAA rules and regulations.

Responsibilities

Mentor and coach a team of trainers to ensure consistent, high-quality delivery of training programs.
Lead training, workflow, and configuration workstreams for new markets and enterprise groups in established markets.
Design, develop, and implement comprehensive training programs that meet organizational needs.
Evaluate and update training materials to ensure they are current and effective.
Support and develop internal athena training programs for new hires.
Support market-based teams with issue resolution, new initiatives, and subject matter expertise.
Provide market-based teams direction and education to execute training programs through national team meetings and training.
Serve as a subject matter expert for Privia Health’s technology platform and workflows and liaise with other Privia stakeholders.
Facilitate national training requests and allocate national trainer resources.
Partner with internal and external stakeholders to deliver pre- and post-live training experiences for Care Center providers and staff.
Establish and maintain relationships with key stakeholders to ensure alignment and collaboration on training initiatives.
Collaborate with Clinical IT on strategic initiatives, including alpha/beta pilots, enhancement requests, and release cycles.
Develop, lead, and execute initiatives to operationalize key strategies through training.
Track and report key operational and functional metrics to increase comprehension and efficiency.
Maintain confidentiality and comply with HIPAA.
Perform other duties as assigned.