RCM Training & Workflow Manager
About The Position
The RCM Training & Workflow Manager oversees training for new Privia Care Centers across all markets on athenaOne Collector billing workflows, maps future-state workflows under the Privia platform, and develops and maintains curriculum for in-person, eLearning, and webinar formats across pre- and post-go-live phases. The role triages stakeholder issues and requests and ensures athenaOne Collector training aligns with evolving best practices. It also stays current on features in athena’s Collector, Clinicals, and Communicator products to optimize workflows across Privia Medical Group Care Centers. The manager uses proactive planning and retrospective training strategies, incorporating feedback to improve Privia’s revenue cycle management and training program. The role supports implementations and go-lives, including training and at-the-elbow support for high-profile Care Centers as assigned. It partners with market trainers, communicates product features, and creates new learning experiences. Travel is 10–20%. Remote workers must have internet speeds of at least 5 Mbps download and 3 Mbps upload before employment begins; employees who regularly work from home offices are eligible for expense reimbursement to offset internet costs.
Requirements
- Previous experience with Revenue Cycle Management and physician office billing.
- Demonstrated experience developing and editing instructional material.
- Knowledge of extended medical terminology.
- Excellent communication, organizational, and time-management skills.
- Strong interpersonal skills to interact positively and productively with personnel within teams and across organizational lines.
- Ability to work in a fast-paced and changing work environment.
- Must comply with HIPAA rules and regulations.
Nice To Haves
- Bachelor’s degree preferred.
- Two or more years of client-facing training experience preferred.
- Two or more years of experience with practice management systems, with expertise in one or multiple areas, preferred.
- Previous experience with athena’s Clinicals and Collector software strongly preferred.
Responsibilities
- Develop and maintain the athenaOne Collector curriculum for Care Centers.
- Develop and maintain content for Privia University (LMS).
- Lead pre-live and post-live training for new Care Centers in all markets.
- Support RCM implementation and training for new markets.
- Lead training for high-profile implementations, as assigned.
- Provide at-the-elbow support for high-profile Care Centers, as assigned.
- Support new-market and/or high-profile go-lives.
- Offer supplemental training opportunities applicable to all markets.
- Partner with market trainers to execute curriculum and processes.
- Share and effectively communicate new athenaOne features regularly.
- Innovate and create new learning experiences for Care Centers.
- Triage stakeholder issues and requests and incorporate feedback to improve training and workflows.
- Other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Pet insurance
- 401(k)
- Paid time off
- Wellness programs
- Annual bonus targeted at 15%
- Expense reimbursement for employees who regularly work from home offices, to offset internet costs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
