Manager Training Records

JetBlue Airways Corporation•Orlando, FL

19h

About The Position

The Manager Training Records is responsible for the integrity, accuracy, and regulatory compliance of JetBlue crewmember training, checking, and qualification records. The role ensures crewmembers are qualified only after satisfactory completion and proper documentation of all applicable training, checking, experience, and other qualification requirements. The Manager maintains the integrity of qualification determinations, exercises independent judgment, and consistently enforces established requirements. The role partners with JetBlue University Colleges, operational leaders, Safety, Compliance, and regulatory authorities to ensure qualification records accurately reflect each crewmember’s demonstrated eligibility to perform assigned duties. The position also leads and develops assigned Crewmembers, supports audits, and drives continuous improvement in training records and qualification management processes. It operates in a traditional office environment and uses a computer and other office equipment. Physical effort is generally not required, or may involve lifting up to 10 pounds occasionally.

Requirements

Bachelor’s degree in business administration, aviation management, or a relevant field; alternatively, a high school diploma or GED and at least four years of relevant work experience demonstrating capability to perform the job responsibilities.
Five years of experience in an airline environment, training administration, records management, regulatory compliance, or a related field.
Ability to collaborate and consult effectively with internal customers and colleagues to drive business results.
Ability to exercise independent judgment and make defensible decisions involving regulatory compliance, established standards, or operational risk.
Ability to enforce requirements consistently, communicate difficult or unfavorable decisions professionally, and maintain established standards amid competing priorities.
Demonstrated commitment to integrity, accountability, and accurate representation of compliance.
Ability to understand and critically evaluate complex process logic, including assessing workflows, conditions, and decision criteria against established requirements, identifying gaps or failure points, and validating expected outcomes.
Ability to manage a software-based regulatory process.
Exceptional attention to detail.
Availability for occasional overnight travel (10%).
Must pass a ten-year background check and pre-employment drug test.
Must be legally eligible to work in the country where the position is located.
Authorization to work in the United States is required; visa sponsorship is not available.
Regular attendance and punctuality.
Ability to maintain a professional appearance.
Must be an appropriate fit for JetBlue culture and exhibit its values of Safety, Caring, Integrity, Passion, and Fun.
Use of ChatGPT or another automated tool during the interview process disqualifies candidates from consideration.

Nice To Haves

Regulatory compliance or airline experience.
Experience using technology to drive process improvement.
Experience as a leader or power user of a Training/Learning Management System, especially MINT Training Management System or similar.

Responsibilities

Ensure crewmember qualification status is accurate and qualifications are granted, maintained, or restored only when applicable requirements are satisfied and documented.
Oversee accurate and timely recording of training, checking, and qualification information in JetBlue’s training management system.
Ensure training management system requirements, business rules, and qualification determination processes reflect applicable regulations, approved training program manuals, and established policies.
Evaluate qualification determination logic, including prerequisites, dependencies, expiration criteria, and exception handling, to identify gaps or outcomes that could result in inaccurate qualification status.
Exercise independent judgment in qualification matters and enforce established requirements consistently.
Establish and oversee processes to audit, validate, and monitor the accuracy, completeness, and integrity of training and qualification records, including automated qualification determinations.
Ensure accurate training, checking, and qualification data is available promptly to internal and external stakeholders, including operational leaders and regulatory authorities.
Collaborate with Training Scheduling and operational stakeholders to provide accurate qualification and training requirement information for crewmember scheduling and assignment decisions.
Oversee the development, documentation, and consistent execution of training records management processes, including controls for identifying, escalating, and resolving discrepancies.
Drive continuous improvement in the accuracy, reliability, efficiency, and effectiveness of training records and qualification management through technology, process design, and collaboration with system analysts.
Support internal and external audits related to crewmember training and qualification.
Support the development, engagement, and performance of assigned Crewmembers through leadership, coaching, and accountability.
Take a significant role in developing Crewmembers to support their engagement, growth, and goal achievement.
Perform other duties as assigned.
Maintain regular attendance and punctuality, and be available for flexible hours or short-notice responses when needed.
When working or traveling on JetBlue flights, assist with light aircraft cleaning if capable and time permits.
Fulfill safety accountabilities, promote safety, report safety or security concerns and hazards, adhere to applicable laws and company policies, and support JetBlue’s safety performance goals.