Electronic Medical Records (EMR) Training Specialist

Community Health Centers of the Rutland Region•Rutland, VT

7d•Onsite

About The Position

The Electronic Medical Records (EMR) Training Specialist is an onsite, workflow-focused role responsible for onboarding, reinforcement training, and at-the-elbow support for Community Health’s medical and dental EMR systems. The specialist delivers structured training for new hires and ongoing education for existing staff and providers, including targeted training for system updates, workflow changes, and EMR technology initiatives. Working with the Director of IT, EMR Analysts, clinical leadership, and operational teams, the specialist develops training materials, identifies recurring education needs, and promotes consistent and effective EMR use. The role maintains a practical understanding of clinical and clerical workflows for training purposes, while referring system configuration, technical troubleshooting, and workflow design decisions to the appropriate EMR or IT team member.

Requirements

Associate’s or Bachelor’s degree in a healthcare, education, informatics, or related field, or equivalent experience.
Two or more years of experience in training, teaching, healthcare, EMR workflow support, or a related role.
Experience educating, training, or supporting individuals with varying levels of knowledge and technical proficiency.
Strong oral and written communication skills.
Ability to communicate technical or workflow information clearly, practically, and approachably.
Ability to learn healthcare EMR applications and develop an understanding of role-based workflows.
Ability to deliver effective one-on-one and group training and adapt methods to different roles, learning needs, and experience levels.
Ability to create clear, engaging, easy-to-follow training materials and job aids.
Ability to handle sensitive information with integrity and maintain confidentiality.
Ability to work independently while collaborating effectively with employees at all levels, organizational leaders, and external partners.
Strong organizational, time-management, professional judgment, and follow-through skills, including the ability to prioritize responsibilities and coordinate multiple training needs.
Ability to travel between Community Health locations as required.

Nice To Haves

Experience using Medent, CareStack, or comparable medical or dental EMR applications.
Experience serving as an EMR super user or assisting with onboarding, workflow education, or at-the-elbow support.
Experience creating training materials or adapting education to different roles, learning needs, and levels of experience.

Responsibilities

Deliver structured EMR onboarding for new hires using Medent medical EMR and CareStack dental EMR.
Provide follow-up and reinforcement training based on role, workflow, and identified needs.
Conduct scheduled onsite rounding and at-the-elbow provider training across Community Health locations.
Deliver targeted training related to workflow changes, system updates, and EMR technology initiatives.
Provide group and one-on-one EMR training to providers, clinical staff, and administrative users, adapting instruction to learning needs, roles, and workflow context.
Assist with ambient AI and other approved EMR technology training and workflow education, as applicable.
Support EMR adoption and consistent, standardized workflows across Community Health.
Develop a practical understanding of clinical and clerical workflows needed to deliver effective training.
Identify training and adoption gaps and collaborate with EMR Analysts on education, workflow reinforcement, or optimization needs.
Promote consistent EMR use to reduce unnecessary variation and support efficient clinical and administrative operations.
Refer system configuration, application defects, access issues, and technical concerns to the appropriate EMR or IT team member.
Develop and maintain EMR training materials, job aids, onboarding resources, and supporting documentation.
Create clear, engaging, easy-to-follow instructional materials and update them to reflect current approved workflows and organizational standards.
Organize EMR training resources and retire or replace outdated materials.
Coordinate with IT, EMR, clinical, and operational leaders to plan and deliver training activities.
Communicate recurring user questions, training needs, and workflow feedback to the EMR team.
Provide training-related coverage and respond to education or workflow-reinforcement needs through scheduled or ad hoc group, individual, and onsite support.
Build collaborative relationships with providers, clinical staff, administrative users, and organizational leaders to support learning and EMR adoption.
Maintain accurate records of onboarding, reinforcement training, other assigned education activities, and training completion.
Monitor recurring education needs and requests for additional support; gather feedback and assess user understanding following training, as appropriate.
Provide periodic reports on training demand, recurring themes, completion status, and opportunities to improve education or workflow consistency.
Assist in developing and maintaining EMR training standards and procedures.
Support EMR-related organizational initiatives and perform other duties as assigned.