Manager Trainee - Premium Customers

Avis Budget Group • San Francisco, CA

12d • Onsite

About The Position

The Manager Trainee – Premium Customers participates in an eight-week, structured, hands-on training program at airport locations. Trainees rotate through Sales, Logistics, and Customer Service, gaining experience in airport operations and learning how decisions affect fleet availability, revenue, customer satisfaction, and employee performance, particularly for premium customer segments.

After training, the employee transitions into a supervisory role overseeing one or more daily operations or sales functions. The role may involve leading frontline teams, supporting premium customer interactions, monitoring performance metrics, and ensuring service, safety, and brand standards are met. Ongoing mentorship and development support are provided, with opportunities to advance into future leadership roles.

Requirements

• Bachelor’s degree, or an associate’s degree plus at least two years of customer service experience.
• Demonstrated leadership capability, ability to work collaboratively, and ability to make independent decisions.
• Valid driver’s license.
• Flexibility to work days, evenings, overnights, weekends, and holidays based on business needs.
• Willingness to work outdoors in varying weather conditions and moderate noise levels.
• Regular on-site presence; the position cannot be performed remotely.

Nice To Haves

• One year of experience providing high-quality customer service.

Responsibilities

• Participate in an eight-week training program rotating through Sales, Logistics, and Customer Service.
• Learn how daily operational decisions affect fleet availability, revenue, customer satisfaction, and employee performance.
• Deliver elevated service experiences for premium customers and support operational efficiency and financial performance.
• After training, oversee one or more daily operations or sales functions in a supervisory role.
• Lead frontline teams and support premium customer interactions.
• Monitor performance metrics and ensure service, safety, and brand standards are consistently met.

Benefits

• Annual compensation of $68,640.
• Company vehicle, including gas, insurance, and maintenance, subject to company policy.
• Paid time off.
• 401(k) retirement plan with company-matched contributions.
• Medical, dental, vision, life, and disability insurance.
• Voluntary benefits including legal assistance, identity theft protection, a flexible spending account, and additional life insurance options.
• Flexible spending benefit of up to $260 for public transportation or parking expenses.
• Employee discounts, including discounted prices on Avis/Budget vehicle purchases.
• Employee Assistance Program offering counseling, financial and legal consultation, and care referrals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager