Manager Trainee - Premium Customers
About The Position
The Manager Trainee – Premium Customers participates in an eight-week, structured, hands-on training program at airport locations. The program provides exposure to Sales, Logistics, and Customer Service and develops the skills to deliver elevated service to premium customers, improve operational efficiency, and support financial performance. Trainees learn how daily decisions affect fleet availability, revenue, customer satisfaction, and employee performance, particularly for high-value and premium customer segments. After training, the employee transitions into a supervisory role overseeing one or more daily operations or sales functions. The role may involve leading frontline teams, supporting premium customer interactions, monitoring performance metrics, and maintaining service, safety, and brand standards. Ongoing mentorship and development support are provided, with opportunities to advance into future leadership roles. The position requires regular on-site presence at an airport location and cannot be performed remotely.
Requirements
- Bachelor’s degree, or an associate’s degree plus at least two years of customer service experience.
- Demonstrated leadership capability.
- Ability to work collaboratively and make independent decisions.
- Valid driver’s license.
- Flexibility to work days, evenings, overnights, weekends, and holidays based on business needs.
- Willingness to work outdoors in varying weather conditions with moderate noise levels.
- Regular on-site presence; the position cannot be performed remotely.
Nice To Haves
- One year of experience providing high-quality customer service is a plus.
Responsibilities
- Rotate through core operational functions during the eight-week training program.
- Learn how operational decisions affect fleet availability, revenue, customer satisfaction, and employee performance.
- Oversee one or more daily operations or sales functions after completing training.
- Lead frontline teams.
- Support premium customer interactions.
- Monitor performance metrics.
- Ensure service, safety, and brand standards are consistently met.
Benefits
- Company vehicle, including gas, insurance, and maintenance, subject to company policy.
- Paid time off.
- 401(k) retirement plan with company-matched contributions.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Disability insurance.
- Voluntary legal assistance.
- Identity theft protection.
- Flexible spending account.
- Additional life insurance options.
- Flexible spending benefit of up to $260 for public transportation or parking expenses.
- Employee discounts, including discounted prices on the purchase of Avis/Budget vehicles.
- Employee Assistance Program offering counseling, financial and legal consultation, and care referrals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
