Manager, Territory Management
About The Position
Otis Elevator Company is seeking a highly motivated Manager, Territory Management to support a key customer operation in Las Vegas, Nevada. This highly visible, on-site leadership role combines customer account management and field service operations. The manager oversees day-to-day service operations, supports maintenance and project activities, manages commercial and contractual responsibilities, and serves as a key point of contact for the customer. The role is suited to a leader who understands the elevator service business, enjoys working directly with customers, and can balance operational priorities with account management.
Requirements
- At least 5 years of elevator industry experience, with a strong understanding of service, maintenance, account management, or related operations.
- Strong understanding of customer relationships, contracts, billing, and service operations.
- Strong commitment to safety and creating an environment where safe work practices remain a priority.
- Excellent communication, relationship-building, and problem-solving skills, with the ability to work effectively in a high-visibility customer environment.
- Ability to manage multiple operational and customer priorities while maintaining attention to detail and accountability.
- High school diploma or equivalent with relevant work experience required.
- Work authorization: Otis Elevator does not support sponsorship, such as H-1B or TN petitions or applications, for this position.
Nice To Haves
- Experience in account management, service sales, or a customer-facing commercial role is strongly preferred.
- Demonstrated ability to lead field teams and work effectively with technicians and operational partners is preferred.
- Bachelor’s degree preferred.
Responsibilities
- Lead day-to-day elevator service operations while maintaining a strong focus on safety, quality, and customer satisfaction.
- Manage and develop field employees by providing leadership, coaching, training, and operational support.
- Build a strong customer partnership as a primary point of contact for service needs, operational priorities, projects, and escalations.
- Oversee account responsibilities, including maintenance, repairs, modernization and upgrade activities, contracts, billing, and invoicing.
- Coordinate field activities and troubleshoot operational issues to help maintain reliable service and efficient execution.
- Partner with customer and internal teams to plan work, address priorities, and ensure contractual commitments are met.
- Manage labor, materials, scheduling, and operational resources effectively.
- Provide technical and operational support while helping field teams resolve business-critical issues.
- Maintain strong knowledge of account performance, customer expectations, and ongoing project activity.
- Serve as an on-site leader and respond to urgent customer or operational needs when required.
Benefits
- 401(k) plan with a generous company match and automatic retirement contribution.
- Comprehensive medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
- Three weeks of paid vacation and paid company holidays.
- Paid sick leave, employee assistance, and wellness incentive programs.
- Life insurance and disability coverage.
- Voluntary legal, pet, home, and auto insurance options.
- Birth/adoption and parental leave benefits, as well as adoption assistance.
- Tuition reimbursement program.
- Service anniversary recognition and spot performance bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
