Manager, Territory Management
About The Position
Otis Elevator Company is seeking a Manager, Territory Management to support a key customer operation in Las Vegas, Nevada. This highly visible, on-site leadership role combines customer account management with field service operations. The manager leads day-to-day elevator service operations, develops field employees, and builds a strong customer partnership while supporting maintenance, repair, modernization, and upgrade activities. The role also oversees commercial and contractual responsibilities, including contracts, billing, and invoicing, and serves as a key point of contact for customer needs and escalations. The manager coordinates field activities, troubleshoots operational issues, and partners with customer and internal teams to plan work and meet contractual commitments. The position requires effective management of labor, materials, scheduling, and other operational resources, as well as technical and operational support for field teams. The role is based on-site in Las Vegas and may require responding to urgent customer or operational needs.
Requirements
- At least 5 years of elevator industry experience, with a strong understanding of service, maintenance, account management, or related operations.
- High school diploma or equivalent with relevant work experience.
- Strong understanding of customer relationships, contracts, billing, and service operations.
- Commitment to safety and prioritizing safe work practices.
- Excellent communication, relationship-building, and problem-solving skills.
- Ability to manage multiple operational and customer priorities while maintaining attention to detail and accountability.
Nice To Haves
- Experience in account management, service sales, or a customer-facing commercial role.
- Experience leading field teams and working effectively with technicians and operational partners.
- Bachelor’s degree.
Responsibilities
- Lead day-to-day elevator service operations with a focus on safety, quality, and customer satisfaction.
- Manage and develop field employees through leadership, coaching, training, and operational support.
- Build customer relationships and serve as a primary contact for service needs, operational priorities, projects, and escalations.
- Oversee maintenance, repairs, modernization and upgrade activities, contracts, billing, and invoicing for the account.
- Coordinate field activities and troubleshoot operational issues to support reliable service and efficient execution.
- Work with customer and internal teams to plan work, address priorities, and meet contractual commitments.
- Manage labor, materials, scheduling, and operational resources.
- Provide technical and operational support to help field teams resolve business-critical issues.
- Maintain knowledge of account performance, customer expectations, and ongoing project activity.
- Serve as an on-site leader and respond to urgent customer or operational needs when required.
Benefits
- 401(k) plan with a generous company match and automatic retirement contribution.
- Medical, prescription drug, dental, and vision coverage for employees and eligible dependents.
- Three weeks of paid vacation and paid company holidays.
- Paid sick leave.
- Employee assistance and wellness incentive programs.
- Life insurance and disability coverage.
- Voluntary legal, pet, home, and auto insurance options.
- Birth/adoption and parental leave benefits.
- Adoption assistance.
- Tuition reimbursement.
- Service anniversary recognition and spot performance bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
