(USA) Manager, Technology Operations - Offer Listing Quality

Walmart•Hoboken, NJ

17d

About The Position

The Manager, Technology Operations leads the planning, execution, and oversight of complex technology projects aligned with strategic objectives. This role is the end-to-end business owner for Offer Listing Quality (OLQ), defining how listing quality is measured, how the organization uses that measurement to drive business outcomes, and how sellers can understand and improve the quality of their offers. The role is part of the Insights & Recommendations portfolio for Global Walmart Marketplace. The team develops seller-focused products and programs in reporting, listing quality, personalized recommendations, and advertising with Walmart Connect. The Manager connects data science and model development, analytics and reporting, internal stakeholders, product and seller experience teams, and seller education. The position is based in Hoboken, New Jersey, or Bentonville, Arkansas.

Requirements

Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 3 years of experience in project management, program management, program operations, or a related area; alternatively, 5 years of experience in those areas without the degree requirement.
Expertise in program and project management, including planning, estimation, monitoring, and control of medium- to high-complexity technology initiatives.
Financial management skills, including experience with budgeting, cost monitoring, and governance.
Stakeholder communication and influencing abilities to build consensus and alignment across teams.
Understanding of organizational strategy, business operations, and the technology landscape.
Ability to lead cross-functional teams, manage risks, and implement corrective actions.
Capability in data analysis and reporting to inform decision-making and program health.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area.
Knowledge of creating inclusive digital experiences and implementing WCAG 2.2 AA standards.
Knowledge of assistive technologies and digital accessibility best practices.

Responsibilities

Define technology projects within programs, aligning deliverables and schedules with strategic objectives.
Own the strategy and roadmap for Offer Listing Quality, ensuring the framework represents factors that drive customer experience and seller performance.
Own the definition and governance of Listing Quality reporting across the organization.
Drive internal adoption of OLQ by establishing definitions, reporting standards, documentation, and guidance on how the metric should be used.
Develop and execute a strategy to educate sellers on Listing Quality and actions they can take to improve performance.
Lead planning, execution, and oversight of complex technology projects aligned with strategic objectives.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with eligible tuition, books, and fees paid by Walmart.
Performance-based bonus awards and annual or quarterly performance bonuses.
Stock compensation may be included for certain positions.