(USA) Manager, Technology Operations

Walmart•Bentonville, AR

5d•Onsite

About The Position

The Manager, Technology Operations, leads the planning, execution, and oversight of multiple complex technology projects aligned with strategic goals. This role is responsible for supporting a shift that works Thursday through Saturday from 6:45 to 19:30 and every other Wednesday, and requires willingness to work holidays as they fall in the schedule. The manager will work with the team to ensure all critical flows and systems are stable and processing as expected. The Technology Operations Manager is responsible for overseeing the daily operations of technology platforms, systems, products, or applications that are deployed to production. This role ensures operational excellence, reliability, and performance of critical systems, while also managing a team dedicated to operational support. The manager collaborates with cross-functional teams to resolve incidents, implement process improvements, and maintain compliance with organizational standards.

Requirements

Proficiency in mainframe environments such as z/OS, DB2, IMS, CICS, and MQ.
Familiarity with job scheduling tools (e.g., CA7), security protocols (RACF), and operational monitoring tools (e.g., Auto Operator, I-Dash) is highly valuable.
6+ years of experience.
Understanding of mainframe security practices, including access provisioning/deprovisioning, privileged account management, and compliance with corporate standards (e.g., RACF, password policies).
Ability to work with cross-functional teams (DBA, Security, DevOps, Operations).
Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
Strong skills in maintaining operational documentation.
Strong skills in following standard operating procedures.
Strong skills in ensuring compliance with internal and external regulations.
Willingness to learn new tools, adapt to evolving technologies, and stay current with industry best practices.
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
OR 5 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.
Background in creating inclusive digital experiences.
Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards.
Knowledge in assistive technologies.
Knowledge in integrating digital accessibility seamlessly.
Knowledge of accessibility best practices.

Responsibilities

Leads the planning, execution, and oversight of multiple complex technology projects aligned with strategic goals.
Supports a shift that works Thursday through Saturday from 6:45 to 19:30 and every other Wednesday.
Works with the team to ensure all critical flows and systems are stable and processing as expected.
Oversees the daily operations of technology platforms, systems, products, or applications that are deployed to production.
Ensures operational excellence, reliability, and performance of critical systems.
Manages a team dedicated to operational support.
Collaborates with cross-functional teams to resolve incidents, implement process improvements, and maintain compliance with organizational standards.

Benefits

Incentive awards for performance
401(k) match
Stock purchase plan
Paid maternity and parental leave
PTO
Multiple health plans
Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Walmart-paid education benefit program (Live Better U) for full-time and part-time associates, covering programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply.