(USA) Senior Manager, Technology Operations

Walmart•Bentonville, AR

2d•Onsite

About The Position

Walmart Marketplace is seeking a Senior Manager, Tech Ops – Seller Fulfilled Solutions (SFS) to lead high-impact, cross-functional initiatives that improve delivery speed, promise accuracy, and customer experience for seller-fulfilled items. In this role, you will be responsible for driving programs that increase the share of fast delivery experiences, enhance delivery reliability, and unlock conversion growth across the pre-purchase funnel. You will lead end-to-end program execution, from strategy and roadmap shaping to go-to-market and post-launch scaling, while partnering across Product, Engineering, Data Science, Seller Performance and Business teams. This role requires strong program management, analytical thinking, and the ability to influence across a highly matrixed organization. Team: Walmart Marketplace is a fast-growing, strategic priority for Walmart, enabling third-party sellers to reach millions of customers on Walmart.com. Within Marketplace, the Seller Fulfilled Services (SFS) team operates a business where sellers manage their own inventory and fulfillment while Walmart owns the end-to-end customer experience. The team focuses on improving delivery speed and reliability by driving adoption of platform capabilities such as Simplified Shipping Settings (SSS), enabling faster fulfillment options, and optimizing delivery promise systems.

Requirements

Bachelor’s degree with 8+ years of experience or Master’s degree with 5+ years experience in program management, ecommerce, operations, or technology
Demonstrated experience leading large-scale, cross-functional programs with measurable business impact
Strong analytical and problem-solving skills with a data-driven approach to decision-making
Ability to operate effectively in a fast-paced, ambiguous environment
Experience working closely with Product, Engineering, Analytics, and Data Science teams
Strong stakeholder management and influencing skills across all levels of the organization
Excellent written and verbal communication skills

Nice To Haves

Experience in ecommerce or two-sided marketplaces.
Background in shipping, logistics, fulfillment, or delivery promise systems
Familiarity with platform-driven shipping solutions such as Simplified Shipping Settings (SSS)
Experience driving speed, fulfillment, or customer experience optimization initiatives
MBA or equivalent advanced degree preferred
Proven ability to drive programs from concept through launch and scale in a matrixed organization
Experience in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Lead and execute end-to-end speed-focused programs, including initiatives such as Simplified Shipping Settings (SSS), expedited shipping, and same-day delivery
Define and drive program strategy, roadmap, and execution, including go-to-market planning and post-launch optimization
Partner cross-functionally with Product, Engineering, Data Science, Seller Ops, and Business teams to deliver measurable improvements in delivery speed and customer experience
Drive initiatives to increase the penetration of fast delivery promises and improve promise accuracy
Collaborate with Promise Optimization teams to enhance delivery promise generation using data-driven and ML-based models
Influence seller behavior and adoption through scalable solutions that simplify shipping configuration and improve fulfillment performance
Establish success metrics, monitor performance, and use data to identify opportunities for continuous improvement
Operate as a horizontal program leader, aligning stakeholders and driving execution across multiple teams and priorities

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)