(USA) Manager, Technology Operations

Walmart•Bentonville, AR

1d•$80,000 - $155,000•Onsite

About The Position

The Manager, Technology Operations is a customer-obsessed leader responsible for driving initiatives that enhance customer experience and self-service capabilities across Walmart’s digital and store platforms. This exciting opportunity will lead high-impact projects focused on minimizing customer effort, enabling empowering experiences, and improving operational efficiency. The role will work primarily with cross-functional teams including Product Management, UX, Engineering, and Business Operations to deliver data-driven solutions that reduce friction for millions of customers. The role is based full-time in Bentonville, Arkansas (in-office, 5 days per week) and reports to the Director of Recipient Experience within the Walmart eCommerce Digital Fulfillment Transformation organization. You’ll sweep us off our feet if… You have 3+ years of experience in business or product operations, strategy, or process improvement You are passionate about understanding customer pain points and championing customer-first solutions You possess strong analytical and communication skills, with the ability to turn data into actionable insights You have proven success leading complex, cross-functional projects in dynamic environments You are a self-starter who thrives in ambiguity and enjoys driving continuous improvement You bring experience in eCommerce, retail operations, or customer experience strategy You’ll make an impact by… Identifying and Prioritizing Projects: Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement; conduct competitive assessments, develop business cases, and set objectives and KPIs for the customer experience Benefit Quantification: Create the case for change through analysis of financial and operational metrics, customer data, and competitive benchmarking Roadmap Ownership: Develop roadmaps to deliver self-service capabilities across the order life cycle in areas such as order tracking & visibility, returns & exchanges, or canceling & editing orders Collaboration: Define and lead requirements with key partners (product management, design, and engineering), championing experience improvements, sharing best practices and promoting standardization across the customer experience Results and Accountability: Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on reducing customer contacts, improving cost, quality, customer experience, and delivering bottom line savings The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Requirements

3+ years of experience in business or product operations, strategy, or process improvement
Passionate about understanding customer pain points and championing customer-first solutions
Possess strong analytical and communication skills, with the ability to turn data into actionable insights
Proven success leading complex, cross-functional projects in dynamic environments
Self-starter who thrives in ambiguity and enjoys driving continuous improvement
Experience in eCommerce, retail operations, or customer experience strategy
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Identifying and Prioritizing Projects: Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement; conduct competitive assessments, develop business cases, and set objectives and KPIs for the customer experience
Benefit Quantification: Create the case for change through analysis of financial and operational metrics, customer data, and competitive benchmarking
Roadmap Ownership: Develop roadmaps to deliver self-service capabilities across the order life cycle in areas such as order tracking & visibility, returns & exchanges, or canceling & editing orders
Collaboration: Define and lead requirements with key partners (product management, design, and engineering), championing experience improvements, sharing best practices and promoting standardization across the customer experience
Results and Accountability: Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on reducing customer contacts, improving cost, quality, customer experience, and delivering bottom line savings

Benefits

Beyond competitive pay, you can receive incentive awards for your performance.
Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.