(USA) Manager, Technology Operations

Walmart•Bentonville, AR

1d•$80,000 - $155,000•Onsite

About The Position

The Manager, Technology Operations is a customer-obsessed leader responsible for driving initiatives that enhance customer experience and self-service capabilities across Walmart’s digital and store platforms. This exciting opportunity will lead high-impact projects focused on minimizing customer effort, enabling empowering experiences, and improving operational efficiency. The role will work primarily with cross-functional teams including Product Management, UX, Engineering, and Business Operations to deliver data-driven solutions that reduce friction for millions of customers. The role is based full-time in Bentonville, Arkansas (in-office, 5 days per week) and reports to the Director of Recipient Experience within the Walmart eCommerce Digital Fulfillment Transformation organization.

Requirements

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area OR 5 years’ experience in project management, program management, program operations, or related area
3+ years of experience in business or product operations, strategy, or process improvement
Passionate about understanding customer pain points and championing customer-first solutions
Strong analytical and communication skills, with the ability to turn data into actionable insights
Proven success leading complex, cross-functional projects in dynamic environments
Self-starter who thrives in ambiguity and enjoys driving continuous improvement
Experience in eCommerce, retail operations, or customer experience strategy

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
Knowledge of accessibility best practices and joining us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture

Responsibilities

Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement; conduct competitive assessments, develop business cases, and set objectives and KPIs for the customer experience
Create the case for change through analysis of financial and operational metrics, customer data, and competitive benchmarking
Develop roadmaps to deliver self-service capabilities across the order life cycle in areas such as order tracking & visibility, returns & exchanges, or canceling & editing orders
Define and lead requirements with key partners (product management, design, and engineering), championing experience improvements, sharing best practices and promoting standardization across the customer experience
Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on reducing customer contacts, improving cost, quality, customer experience, and delivering bottom line savings

Benefits

Incentive awards for your performance
401(k) match
Stock purchase plan
Paid maternity and parental leave
PTO
Multiple health plans
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
Company-paid life insurance
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.