Manager, Technical Advertiser Solutions - SMC

Snap Inc.•Los Angeles, CA

7d•$121,000 - $214,000•Onsite

About The Position

Snap Inc. is seeking a Manager, Technical Advertiser Solutions (TAS) to lead technical advertising support for its Small and Medium Client (SMC) business. The role uses deep expertise in digital advertising and data analytics to develop solutions for advertiser and sales issues and build a global support function in partnership with regional TAS teams, SMC Sales, Ad Product Quality, Scaled Operations, and vendor teams. The position may be based in New York City or a West Coast location and collaborates with Sales to drive advertiser revenue and performance while developing a support strategy for global growth. The manager serves as the primary contact for SMC Sales, leads and develops TAS consultants, and coordinates regional and global support strategies. The role builds reactive and proactive support offerings, analyzes auction marketplace performance, and collaborates with cross-functional teams to improve scaled support processes. It also pilots programs to resolve client issues earlier, shares support trends and user-acceptance testing feedback with Product and Engineering, and contributes to operational oversight and readiness across global vendor workflows. Snap follows a “default together” approach, expecting team members to work in an office four or more days per week. The position offers a base salary range that varies by U.S. pay zone and is eligible for equity in the form of RSUs.

Requirements

Excellent written, verbal, and interpersonal communication skills.
Expertise in programmatic ad buying and auction marketplace dynamics.
Expertise in tracking pixels, mobile measurement partners, and third-party measurement.
Advanced data analytics, visualization, and data storytelling skills.
Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or a related field.
At least 8 years of experience in digital advertising, including technical troubleshooting, campaign optimization, and measurement.

Nice To Haves

Experience with SMB sales and service and operating at scale.
Experience communicating with executives and senior leadership or management.
Demonstrable leadership track record and ability to work as a team player.
At least 3 years of experience with Zendesk, Salesforce, or another CRM.
At least 3 years of people management experience.
Customer-focused approach and passion for supporting Snapchatters, businesses, and sales.
Project management and process improvement experience, including identifying problem areas, designing solutions, and driving them to completion.
Experience working with global teams and vendor partners.
Passion for Snapchat and interest in building a function from the ground up.
Advanced understanding of SQL, Python, and machine learning for building data visualizations that empower decision-makers.

Responsibilities

Serve as the main point of contact for SMC Sales, providing strategic partnership, case management and resolution, and operational planning across the ads ecosystem.
Hire and manage TAS consultants and coordinate support strategy with Scaled Operations, regional TAS teams, and Ad Product Quality, in-region and globally.
Adapt and develop reactive and proactive support offerings for Small and Medium Clients.
Use expert understanding of the auction marketplace to deliver clearly communicated, in-depth analyses that help partners succeed on the ads platform.
Partner with SMC Sales, Data Science, Sales Operations, and other teams to drive data-backed improvements to scaled support processes.
Inform, influence, and execute strategies for piloting proactive programs that resolve client issues earlier and scale successful approaches across a distributed network.
Compile support-contact trends and internal user-acceptance testing feedback into product and engineering feedback and roadmap items.
Work with Scaled Operations and global vendors to provide operational oversight of workflows and readiness.