Technical Program Manager, Technical Solutions

Datadog•San Francisco, MA

5d•Hybrid

About The Position

Datadog is seeking a motivated and experienced Technical Program Manager to join its Technical Solutions organization, which includes more than 1,200 customer-facing technical experts worldwide. These teams work with prospects and customers throughout their Datadog journey to deliver outstanding experiences and drive growth through product adoption. The Technical Program Manager will lead and support technical programs that help customer-facing teams work more effectively. Programs may involve internal tooling, process improvement, knowledge and content systems, or other cross-functional initiatives. The role partners with team leads, subject matter experts, and stakeholders to bring structure and clarity to moderately complex, cross-team programs and drive them from planning through delivery. The company operates as a hybrid workplace and values office culture, relationships, collaboration, and creativity.

Requirements

3–5 years of experience leading technical programs in a SaaS or technical environment, ideally including cross-team or cross-functional initiatives.
Experience driving moderately complex, cross-team initiatives independently, with judgment to seek guidance on larger or more ambiguous efforts.
Foundation in project scoping, timeline management, and risk management.
Ability to track progress against established metrics and use data to guide decisions, report status, and identify risks early.
Ability to communicate project status and ideas concisely to audiences ranging from peers to senior stakeholders, adapting the level of detail as needed.
Ability to build trust through consistent delivery, collaborate across teams, resolve differing viewpoints, and unblock progress.
Ability to identify unclear requirements, ask effective questions, and structure partially defined problems.
Confidence using AI tools in day-to-day program work and ability to evaluate where AI can be responsibly and effectively applied to improve program processes.
Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent industry experience.

Nice To Haves

Experience supporting customer-facing or technical support functions.
PMP, Agile training, or equivalent certification.

Responsibilities

Drive delivery of cross-team programs supporting one or more Technical Solutions teams, coordinating stakeholders, dependencies, and timelines from kickoff through delivery.
Partner with team leads, subject matter experts, and cross-functional stakeholders to turn program goals into actionable plans and document scope, timelines, and quality expectations.
Maintain program management fundamentals, including project trackers, status updates, and risk logs, to provide visibility into progress and blockers.
Identify unclear or incomplete requirements early and structure ambiguous problems, escalating when needed to keep execution on track.
Use data to track progress against milestones, surface risks, guide decisions, and adjust plans as circumstances change.
Apply AI tools to streamline program management workflows, such as synthesizing updates, surfacing patterns in program data, and accelerating documentation; identify where AI can improve supported teams’ processes.
Communicate program status, risks, and impact clearly to stakeholders at different levels, adapting messages for technical and non-technical audiences.
Identify opportunities to improve program and process execution and contribute ideas to make work more efficient.
Develop skill in giving constructive, empathetic feedback and potentially support onboarding or mentorship of newer team members.