Technical Solutions Manager

Intuitive • Atlanta, GA

6d • Remote

About The Position

The Technical Solutions Manager leads a high-performing team responsible for implementing and sustaining adoption of Intuitive’s digital solutions. The role sets clear performance expectations, enables team execution, removes barriers, and fosters collaboration with internal stakeholders and hospital IT organizations. The manager builds a team that communicates clearly, prepares rigorously, aligns cross-functionally, validates technical readiness, and takes ownership through solution adoption.

The role combines coaching and operational leadership, with a focus on talent development, reliable digital activations, strategic customer engagement, commercial readiness for digital products, technical oversight, cross-functional alignment, and reporting regional progress. The manager also relays customer and field feedback to Product and Engineering partners to influence product and process improvements.

This is a remote role with a flexible, dynamic schedule and travel of up to 25%. The employee must be able to enter surgical and other patient care areas. Intuitive and/or its customers may require proof of vaccination against certain diseases, including COVID-19. Compensation is market-competitive and includes base pay, incentives, benefits, and equity; the posting does not provide the actual target base compensation ranges.

Requirements

• 10+ years of experience in medical technology implementation, IT consulting, or digital transformation within healthcare.
• 5+ years of experience leading a high-performing team of technical individuals.
• Deep understanding of cloud-hosted SaaS platforms, on-premise infrastructure, networking infrastructure, healthcare data security, and EMR/PACS interfaces.
• Experience with account management or direct collaboration with capital sales.
• Excellent written and verbal communication skills with operational, clinical, and technical stakeholders at all levels.
• Demonstrated success working with remotely distributed teams and cross-functional groups and resources across multiple geographies and time zones.
• Bachelor’s degree.
• Comfort with a flexible, dynamic schedule.
• Ability to travel up to 25%.
• Ability to enter surgical and other patient care areas.

Responsibilities

• Hire and build a high-talent-density team of Technical Solution Consultants.
• Provide structured feedback, development plans, and ongoing coaching to develop team members’ communication, stakeholder engagement, project execution, and technical skills.
• Set and enforce execution standards for Digital Implementation individual contributors, including clear communication, rigorous preparation, cross-functional alignment, technical readiness validation, partner enablement, hospital IT partnerships, and ownership through solution adoption.
• Drive seamless digital activations by identifying and addressing challenges caused by incomplete customer readiness.
• Establish accountability for thorough technical validation, clean handoffs, and services-team readiness for first-time success.
• Build relationships with hospital technical stakeholders to support Voice of Customer engagement with product management and align products with operational requirements.
• Relay field learnings and customer feedback to Product and Engineering to influence roadmaps, remove systemic barriers, and accelerate value realization.
• Partner cross-functionally on digital product onboarding and commercial readiness by translating product capabilities and technical requirements into scalable implementation workflows.
• Represent Digital Implementation during product development and launch readiness, identifying gaps in deployment processes, documentation, tooling, training, and support models before commercial release.
• Support team members working in complex hospital IT environments, review technical architecture, and help manage escalations.
• Serve as an escalation point for high-priority implementations requiring cross-functional coordination.
• Align with Capital and Key Account leadership to embed digital pillars in capital sales and support parallel processing.
• Ensure Digital Implementation teams coordinate quarterly with capital and key account partners to review performance and opportunities, and build shared accountability for digital activation.
• Provide regional performance insights to leadership, including milestone progress, resource allocation, risk exposure, and customer readiness.
• Elevate field feedback to inform product and process improvements.

Benefits

• Market-competitive compensation package inclusive of base pay, incentives, benefits, and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager