Technical Program Manager, Technical Solutions

Datadog•Boston, MA

6h•$116,000 - $145,000•Hybrid

About The Position

Datadog is seeking a Technical Program Manager to join its Technical Solutions organization, a global group of more than 1,200 customer-facing technical experts. The role leads and supports technical programs that help these teams work more effectively, potentially involving internal tooling, process improvement, knowledge and content systems, or other cross-functional initiatives. The Technical Program Manager partners with team leads, subject matter experts, and stakeholders to bring structure and clarity to moderately complex, cross-team programs and drives them from planning through delivery. Experience leading projects for customer-facing technical teams is especially encouraged. Datadog operates as a hybrid workplace and values the collaboration and creativity fostered by its office culture. The role uses program-management fundamentals, data, and AI tools to coordinate work, communicate progress, manage risks, and improve processes. The salary range is $116,000–$145,000 USD per year, with compensation based on factors including skills, qualifications, and experience.

Requirements

3–5 years of experience leading technical programs in a SaaS or technical environment, ideally including cross-team or cross-functional initiatives.
Experience driving moderately complex cross-team initiatives independently, with judgment to seek guidance on larger or more ambiguous efforts.
A foundation in project scoping, timeline management, and risk management.
Ability to track progress against metrics and use data to guide decisions, report status, and identify risks early.
Ability to communicate project status and ideas concisely to a range of audiences, adapting the level of detail as needed.
Ability to build trust through consistent delivery and collaborate across teams to resolve differing viewpoints and unblock progress.
Ability to identify unclear requirements, ask effective questions, and structure partially defined problems.
Confidence using AI tools in day-to-day program work and ability to evaluate responsible and effective applications of AI to program processes.
Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent industry experience.

Nice To Haves

Experience supporting customer-facing or technical support functions.
PMP, Agile training, or an equivalent certification.
Experience leading projects for customer-facing technical teams.

Responsibilities

Drive delivery of cross-team programs supporting one or more Technical Solutions teams, coordinating stakeholders, dependencies, and timelines from kickoff through delivery.
Work with team leads, subject matter experts, and cross-functional stakeholders to turn program goals into actionable plans and document scope, timelines, and quality expectations.
Maintain program-management fundamentals such as project trackers, status updates, and risk logs to provide stakeholders with visibility into progress and blockers.
Identify unclear or incomplete requirements early and structure ambiguous problems, escalating when needed to keep execution on track.
Use data to track milestones, surface risks, guide decisions, and adjust plans as circumstances change.
Apply AI tools to program-management workflows, including synthesizing updates, identifying patterns in program data, and accelerating documentation; identify opportunities for AI to improve supported teams' processes.
Communicate program status, risks, and impact to stakeholders at different levels, adapting communication for technical and non-technical audiences.
Identify opportunities to improve program and process execution and contribute ideas to increase efficiency.
Develop skill in providing constructive, empathetic feedback and potentially support onboarding or mentorship of newer team members.