Technical Solutions Consultant

Intuitive • Clearwater, FL

6h • Remote

About The Position

The Technical Solutions Consultant (TSC) implements and sustains Intuitive’s digital solutions across regional integrated delivery networks and hospitals. Serving as a trusted advisor, the TSC leads technical implementation from pre-sales readiness through activation and long-term sustainability, working with hospital IT and digital stakeholders and internal commercial and field-service teams. The role calls for technical aptitude, disciplined execution, strong stakeholder engagement, and an ability to communicate with operational, clinical, and technical audiences while adapting to ongoing change.

The TSC supports digital transformation by clarifying technical requirements, guiding customer technology reviews, developing repeatable implementation processes, and preparing partner teams for successful deployment. The role also supports adoption after go-live and shares customer feedback and field learnings with leadership to help improve products and remove barriers. This is a remote position with a flexible, dynamic schedule and travel of up to 25%. The role may require entry into surgical and other patient-care areas. Intuitive or its customers may require current proof of vaccination against certain diseases, including COVID-19.

Requirements

• At least 6 years of experience in medical technology implementation, IT consulting, or digital work within healthcare.
• Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure.
• Experience with account management or direct collaboration with capital sales.
• Excellent written and verbal communication skills with operational, clinical, and technical stakeholders at all levels.
• Bachelor’s degree.
• Comfort with a flexible, dynamic schedule.
• Ability to travel up to 25%.
• Ability to enter surgical and other patient-care areas.

Responsibilities

• Partner with Multiport, Single Port, and Endoluminal capital teams and Digital Sales Representatives to identify and engage regional IDNs and hospital IT and digital stakeholders and build long-term relationships.
• Support pre-sales strategy by providing technical clarity to build trust and advance approval of digital solutions.
• Lead engagement with customer technical review boards, data and AI governance groups, and networking teams.
• Present technical product overviews, data flows, and network topology diagrams to accelerate customer approval and prioritization.
• Develop and maintain standardized implementation processes that enable efficient, repeatable deployment at enterprise and local hospital levels.
• Prepare Field Service teams and partner functions for successful deployments through accurate business-system documentation, validated configurations, and timely communication.
• Own implementation from planning through adoption, ensuring smooth go-live and sustained value.
• Support post-go-live adoption and intervene when needed to protect customer confidence and successful utilization.
• Maintain deep technical knowledge of Intuitive’s digital portfolio and relay field learnings and customer feedback to leadership to influence product roadmaps, remove systemic barriers, and accelerate value realization.
• Identify personal development needs and pursue ongoing learning in relevant technologies, project leadership, and stakeholder management; share best practices and support team development.

Benefits

• Market-competitive compensation package inclusive of base pay, incentives, benefits, and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level