Technical Solutions Consultant
About The Position
The Technical Solutions Consultant (TSC) implements and sustains Intuitive’s digital solutions across regional Integrated Delivery Networks (IDNs) and hospitals. Acting as a trusted advisor, the TSC leads technical implementation from pre-sales readiness through activation and long-term sustainability. The role calls for strong technical aptitude, stakeholder engagement, execution discipline, and a strategic, relationship-focused approach to digital transformation. The TSC works with capital teams and Digital Sales Representatives to build relationships with hospital and regional IT and digital stakeholders, support pre-sales strategy, and guide customers through technical review and adoption processes. The role also develops repeatable implementation practices, prepares Field Service and partner teams for successful deployments, supports adoption after go-live, and shares customer feedback and field learnings with leadership to inform product direction. This position is remote, with a flexible, dynamic schedule and travel of up to 25%.
Requirements
- At least 6 years of experience in medical technology implementation, IT consulting, or digital work within healthcare.
- Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure.
- Experience with account management or direct collaboration with capital sales.
- Excellent written and verbal communication skills with operational, clinical, and technical stakeholders.
- Bachelor’s degree.
- Ability to work a flexible, dynamic schedule.
- Ability to travel up to 25%.
- Ability to enter surgical and other patient care areas.
Responsibilities
- Partner with Multiport, Single Port, and Endoluminal capital teams and Digital Sales Representatives to engage regional IDNs and hospital IT and digital stakeholders and build long-term relationships.
- Support pre-sales strategy by providing technical clarity to accelerate customer trust and approval.
- Navigate customer technical review boards, data and AI governance processes, and networking teams.
- Deliver technical presentations, including product overviews, data-flow explanations, and network topology diagrams.
- Develop and maintain standardized implementation processes for aligned customers, supporting efficient deployment at enterprise or hospital level.
- Prepare Field Service teams and partner functions for successful implementations through accurate business-system documentation, validated configurations, and timely communication.
- Take ownership of implementation planning through adoption to support smooth go-lives and sustained value.
- Support post-go-live adoption through interventions that protect customer confidence and successful utilization of digital solutions.
- Maintain a deep technical understanding of Intuitive’s digital portfolio and relay field learnings and customer feedback to leadership.
- Identify personal development needs and pursue ongoing learning in relevant technologies, project leadership, and stakeholder management.
- Share best practices and contribute to team-wide learning and performance.
Benefits
- Market-competitive compensation package including base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
