Manager, Technical Advertiser Solutions - SMC

Snap•Palo Alto, NY

6d•Onsite

About The Position

Snap Inc. is seeking a Manager, Technical Advertiser Solutions (TAS) to lead support for Small and Medium Client (SMC) advertisers. The role uses advanced knowledge of digital advertising and data analytics to develop solutions for advertiser and sales issues, while building a global function in partnership with regional TAS teams, SMC Sales, Ad Product Quality, and Scaled Operations. The position may be based in New York City or one of Snap’s West Coast locations and follows Snap’s default-together approach, with team members expected to work in an office at least four days per week. The manager will lead TAS consultants, shape reactive and proactive support offerings, and coordinate support strategy across regional teams and global vendor partners. The role also analyzes the ads auction marketplace and support trends, works with cross-functional partners to improve scaled support processes, and shares feedback and roadmap recommendations with Product and Engineering. The goal is to improve the advertiser experience, drive revenue and campaign performance, and expand support globally. Snap describes itself as a technology company whose products and services include Snapchat, Lens Studio, Spectacles, Bitmoji, Saturn, and other digital services. Snap is an equal opportunity employer. Its benefits include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that include equity in the form of RSUs. The listed U.S. base salary ranges vary by pay zone: Zone A (CA, WA, NYC), $142,000–$214,000; Zone B, $135,000–$203,000; and Zone C, $121,000–$182,000 annually.

Requirements

Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or a related field.
At least 8 years of experience in digital advertising, including technical troubleshooting, campaign optimization, and measurement.
Excellent written, verbal, and interpersonal communication skills.
Expertise in programmatic ad buying and auction marketplace dynamics.
Expertise in tracking pixels, mobile measurement partners, and third-party measurement.
Advanced data analytics, visualization, and data storytelling skills.

Nice To Haves

Experience with SMB sales and service and operating at scale.
Experience communicating with executives and senior leadership or management.
Demonstrated leadership and ability to work as a team player.
At least 3 years of experience with Zendesk, Salesforce, or another CRM.
At least 3 years of people management experience.
Customer-focused approach and enthusiasm for supporting Snapchatters, businesses, and sales.
Project management and process improvement experience, including identifying problems, designing solutions, and driving them to completion.
Experience working with global teams and vendor partners.
Passion for Snapchat and willingness to build something from the ground up.
Advanced understanding of SQL, Python, and machine learning for building data visualizations that empower decision-makers.

Responsibilities

Serve as the main point of contact for SMC sales teams, providing strategic partnership, case management and resolution, and operational planning across the ads ecosystem.
Hire and manage a team of TAS consultants and coordinate regional and global support strategy with Scaled Operations, regional TAS teams, and Ad Product Quality.
Adapt and develop reactive and proactive support offerings for Small and Medium Clients.
Use expert knowledge of the auction marketplace to deliver clear, detailed analyses that help partners succeed on Snap’s ads platform.
Partner with SMC Sales, Data Science, Sales Operations, and other teams to make data-backed improvements to scaled support processes.
Inform, influence, and execute strategies for proactive programs that resolve issues earlier in the client experience and scale successful programs across a distributed network.
Compile trends in support contacts and internal user-acceptance testing to provide feedback and roadmap items to Product and Engineering.
Work with Scaled Operations and global vendors to provide operational oversight of workflows and readiness.