Manager, Supply Strategy & Operations

Burq, Inc.

2d•$130,000 - $150,000•Remote

About The Position

The Supply Strategy & Operations Manager is a leadership role at the intersection of strategy and execution, responsible for Burq’s supply-side ecosystem. The role builds and manages relationships with national, regional, and local delivery service providers (DSPs), defines how to grow and optimize the supply network, and drives operational rigor to achieve strong delivery performance. The manager develops the DSP network strategy, sources and onboards partners, oversees partner relationships and commercial agreements, and owns supply performance metrics. They work cross-functionally to address systemic issues, build operational processes, and use delivery data to improve performance at scale.

Requirements

5+ years of experience in technology, logistics, supply chain, carrier management, or last-mile operations.
Proven track record managing external partners or vendor relationships in a performance-driven environment.
Strong analytical skills, including the ability to build models, interpret data, and translate findings into decisions.
Exceptional communication skills, with the ability to negotiate, influence, and build trust with external operators and internal stakeholders.
Startup or scale-up experience and ability to thrive in ambiguous environments and build structure where little exists.
Bias toward action and willingness to move forward without perfect information.

Nice To Haves

Experience with DSP networks, gig delivery platforms, or courier operations.
SQL or data visualization skills, such as Tableau.
Experience structuring and negotiating carrier contracts or MSAs.

Responsibilities

Define and execute a multi-tier DSP network strategy across national, regional, and local providers to ensure coverage, redundancy, and cost efficiency.
Identify white-space markets and capacity gaps; lead sourcing and onboarding of new DSP partners.
Build frameworks for DSP tiering, preferred partner programs, and performance- and strategic-fit-based volume allocation.
Partner with leadership on pricing, margin, and supply economics to inform long-range business planning.
Serve as the primary point of contact for key DSP partners and build long-term relationships with owner-operators and national account teams.
Negotiate contracts, SLAs, and commercial terms with carrier partners.
Lead regular business reviews with strategic DSPs, drive accountability against performance targets, and surface mutual growth opportunities.
Own supply KPIs end-to-end, including successful delivery rate, on-time delivery (OTD), cancellations, refund rates, and DSP support ticket resolution.
Establish and maintain DSP scorecards and lead performance improvement plans (PIPs) for underperforming partners.
Lead cross-functional initiatives with Product, Engineering, Merchant Success, and Support to resolve systemic supply issues.
Build and maintain operational playbooks for DSP onboarding, incident management, and capacity surge response.
Analyze delivery data to identify root causes of failure, surface insights, and implement operational improvements at scale.