Manager - Site
About The Position
The Manager - Site leads operations onsite at a customer location and is accountable for the operational and financial performance of assigned customer accounts. The role oversees daily execution, service delivery, and safety outcomes; owns the onsite customer relationship; and partners with internal teams to drive compliant, efficient operations while promoting safety, accountability, and continuous improvement. The Manager supervises and develops fleet managers, dispatch managers, and support staff, and manages site-level budgets and performance metrics. This position is based in Plymouth, Minnesota. The schedule is Monday through Friday, 6 a.m. to 3 p.m., with off-hours support as needed to assist the operation. Local travel may be required. The starting salary range is $79,195 to $85,000, paid biweekly; the final amount depends on factors including relevant experience, knowledge, and location. CRST Dedicated Solutions aims to provide customers with the flexibility of a private fleet, focused on speed, efficiency, and value, while delivering dependable, high-quality supply-chain logistics services.
Requirements
- High school diploma or equivalent.
- Proven experience managing transportation or logistics operations, with responsibility for multiple teams or accounts.
- Demonstrated ability to lead, coach, and develop teams in a fast-paced environment.
- Strong ability to manage customer relationships, conduct business reviews, and resolve issues effectively.
- Understanding of operational budgets, cost control, and margin improvement strategies.
Nice To Haves
- A four-year degree or applicable work experience with demonstrated success.
- Experience leading a dedicated or customer-specific transportation site.
- Proficiency in reviewing KPIs, financial results, and operational data to identify improvements.
- Experience standardizing processes or implementing operational best practices.
- Proficiency with transportation management systems or related operational tools.
Responsibilities
- Lead onsite operations and manage performance, safety, and profitability for one or more customer sites.
- Oversee daily execution and service delivery.
- Supervise, coach, and develop fleet managers, dispatch managers, and support staff.
- Serve as the primary onsite contact for assigned customers and lead rate discussions, business reviews, and performance conversations.
- Manage site-level budgets, monitor cost drivers, and implement strategies to achieve profitability, utilization, and financial performance goals.
- Ensure compliance with Department of Transportation regulations, company policies, and customer standards.
- Track operational and financial metrics, analyze results, and implement corrective actions.
- Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs.
- Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction.
- Provide off-hours operational support as needed to ensure service continuity and customer satisfaction.
- Maintain regular and reliable attendance and perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Prescription drug and telemedicine services.
- Company-paid life and disability insurance.
- Retirement savings with company match.
- Paid time off and holidays.
- Parental leave.
- Additional voluntary benefits and employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
