Manager, Service Ops
About The Position
Otis Elevator Company is seeking a Manager, Service Ops to lead maintenance and inspection operations across the greater St. Louis metropolitan area and an assigned portion of Illinois. The role provides day-to-day leadership for field employees responsible for elevator maintenance, service calls, preventive maintenance, and inspections. The manager helps ensure employees have the training, materials, technical support, and resources needed to work safely and provide exceptional customer service. This is a people-focused leadership role requiring the ability to manage changing priorities, communicate effectively with field employees and customers, and learn the technical aspects of the business. The manager leads service and inspection mechanics, organizes field operations, promotes safety, monitors operational performance, manages payroll and related administration, and supports employee development.
Requirements
- High school diploma or equivalent with relevant professional experience.
- Two to three or more years of people leadership or team management experience.
- Experience leading technicians, mechanics, field employees, skilled trades teams, or service operations personnel.
- Strong communication and relationship-building skills.
- Ability to lead employees in an environment where collaboration and influence are important.
- Ability to remain composed and adaptable when daily priorities change.
- Customer-focused mindset and ability to explain operational or technical information clearly.
- Strong organizational, problem-solving, computer, and technology skills.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Lead the daily activities of service and inspection mechanics across the assigned territory.
- Plan and organize field operations to meet customer needs, safety expectations, and company standards.
- Deliver established safety training and confirm field employees follow required procedures.
- Ensure mechanics have the materials, information, and support needed to complete their work.
- Monitor service routes, preventive maintenance activities, service calls, inspections, and callback performance.
- Communicate technical and operational information clearly to customers.
- Build working relationships with union mechanics, customers, and internal partners.
- Manage team payroll and related administrative responsibilities.
- Respond to changing field conditions and help resolve customer, staffing, and operational challenges.
- Support employee training, development, and performance through consistent communication and field engagement.
Benefits
- 401(k) plan with company match and a separate automatic retirement contribution.
- Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment.
- Three weeks of paid vacation and paid company holidays.
- Paid sick leave.
- Employee assistance and wellness incentive programs.
- Life insurance and disability coverage.
- Voluntary legal, pet, home, and auto insurance.
- Birth/adoption and parental leave benefits.
- Adoption assistance.
- Tuition reimbursement.
- Peer recognition and service anniversary awards.
- Spot performance bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
