Sr Supervisor, Service Ops

Otis Elevator Co.•San Francisco, CA

11d•$106,000 - $146,000•Onsite

About The Position

Otis Elevator Company is seeking a highly motivated Sr. Supervisor, Service Operations to join its San Francisco team. In this field leadership role, the supervisor oversees elevator maintenance operations and leads field mechanics serving customers throughout San Francisco and the Peninsula. The position combines people leadership, safety, technical problem-solving, and service operations management to help the team deliver safe, reliable, high-quality service. The role manages field service and maintenance performance, supports mechanics, plans and coordinates labor, schedules, materials, and other resources, and monitors service results. It also champions safety through field visits, audits, inspections, training, and coaching; develops employees; builds relationships with customers and internal partners; supports budgets; and uses Microsoft Office and business systems to manage operational priorities. The position participates in an operations on-call rotation and requires travel throughout the assigned San Francisco-area territory.

Requirements

High school diploma or equivalent with relevant professional experience.
Experience leading, coordinating, or supporting field technicians, mechanics, skilled tradespeople, or union employees.
Strong leadership skills, including the ability to coach employees, establish priorities, and maintain accountability.
Strong organizational and critical-thinking skills, with the ability to manage multiple priorities in a fast-paced service environment.
Excellent written and verbal communication skills and the ability to build effective relationships across field teams, customers, and business partners.
Comfort working in a technical environment and proficiency with Microsoft Office and computer-based business systems.
Ability to participate in an on-call rotation and travel throughout the assigned San Francisco-area territory.

Nice To Haves

Bachelor’s degree or an engineering or technical background.
Three or more years of elevator industry experience, ideally in service, maintenance, repair, field operations, or a related technical environment.
For candidates from other industries, five or more years of relevant experience in skilled trades, HVAC, building services, facilities, mechanical services, production, or similar field operations.

Responsibilities

Lead and support elevator maintenance mechanics across the assigned territory.
Manage the performance and execution of field service and maintenance operations.
Champion a strong safety culture through field visits, safety audits, jobsite inspections, training, and ongoing coaching.
Plan and coordinate labor, schedules, materials, and resources to meet customer and operational commitments.
Monitor service performance, including callbacks, efficiency, quality, and completion of maintenance and repair activities.
Provide technical and operational support to field employees, helping resolve issues and keep work moving safely and efficiently.
Develop team members through coaching, training, clear expectations, and ongoing performance support.
Build productive relationships with customers, field employees, sales partners, and other internal teams.
Support budgets and monitor labor and material expenditures within established guidelines.
Use Microsoft Office and business systems to manage schedules, documentation, communication, and operational priorities.
Participate in an operations on-call rotation to support service needs.

Benefits

401(k) plan with company match and a separate automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement program.
Peer recognition and service anniversary awards.
Spot performance bonus opportunities.