Sr Supervisor, Service Ops

Otis•San Francisco, CA

9d•Onsite

About The Position

Otis Elevator Company is seeking a highly motivated Sr. Supervisor, Service Operations to join its San Francisco team. In this field leadership role, the supervisor oversees elevator maintenance operations and leads field mechanics serving customers throughout San Francisco and the Peninsula. The role combines people leadership, safety, technical problem-solving, and service operations management to support safe, reliable, high-quality service. The position manages field service and maintenance performance, coordinates labor and resources, and provides technical and operational support to employees. It also involves customer and internal-partner relationships, budget support, business-system use, and participation in an operations on-call rotation. The role requires travel throughout the assigned San Francisco-area territory. Otis describes itself as the world's leading elevator and escalator manufacturing, installation, and service company, with 72,000 employees and operations in more than 200 countries and territories. The company emphasizes Safety, Ethics, and Quality, and offers training and development opportunities, including its Employee Scholar Program.

Requirements

High school diploma or equivalent with relevant professional experience.
Experience leading, coordinating, or supporting field technicians, mechanics, skilled tradespeople, or union employees.
Strong leadership skills, including the ability to coach employees, establish priorities, and maintain accountability.
Strong organizational and critical-thinking skills, with the ability to manage multiple priorities in a fast-paced service environment.
Excellent written and verbal communication skills and ability to build effective relationships across field teams, customers, and business partners.
Comfort working in a technical environment and proficiency with Microsoft Office and computer-based business systems.
Ability to participate in an on-call rotation and travel throughout the assigned San Francisco-area territory.
Otis does not support H-1B or TN sponsorship for this position.

Nice To Haves

Bachelor’s degree or an engineering or technical background.
At least 3 years of elevator industry experience, ideally in service, maintenance, repair, field operations, or a related technical environment.
For candidates from other industries, at least 5 years of relevant experience in skilled trades, HVAC, building services, facilities, mechanical services, production, or similar field operations.

Responsibilities

Lead and support elevator maintenance mechanics across the assigned territory.
Manage the performance and execution of field service and maintenance operations.
Promote a strong safety culture through field visits, safety audits, jobsite inspections, training, and ongoing coaching.
Plan and coordinate labor, schedules, materials, and resources to meet customer and operational commitments.
Monitor service performance, including callbacks, efficiency, quality, and completion of maintenance and repair activities.
Provide technical and operational support to field employees to resolve issues and keep work moving safely and efficiently.
Develop team members through coaching, training, clear expectations, and ongoing performance support.
Build productive relationships with customers, field employees, sales partners, and other internal teams.
Support budgets and monitor labor and material expenditures within established guidelines.
Use Microsoft Office and business systems to manage schedules, documentation, communication, and operational priorities.
Participate in an operations on-call rotation to support service needs.
Travel throughout the assigned San Francisco-area territory.

Benefits

401(k) plan with company match and a separate automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents beginning on the first day of employment.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement program.
Peer recognition and service anniversary awards.
Spot performance bonus opportunities.
Bonus in addition to the stated salary range.
Training and development opportunities, including the Employee Scholar Program, through which Otis sponsors colleagues to pursue degrees or certification programs.