Manager, Service Center 5
About The Position
The Manager, Service Center leads service center employees and operations, including staffing, timekeeping, payroll administration, coaching, discipline, training, and development. The role is accountable for service center profit and loss goals and key performance indicators, while directing supervisors to meet labor, budget, service, and quality goals. It also works with Sales to support revenue growth, retain key customers, resolve service issues, and translate customer needs into operational plans. The manager monitors opportunities to reduce costs and improve efficiency, communicates performance and company policies to employees, and holds regular team meetings. The position is responsible for facility and equipment safety, regulatory compliance, hazardous-material shipment procedures, and recurring operational self-assessments. Work may involve varied shifts, travel as needed, overnight and occasional weekend hours, and physical work in and around a loading dock.
Requirements
- At least 5 years of supervisory experience.
- Thorough knowledge of and experience with the LTL industry, DOT, FMCSA, other transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules, and company policies and procedures.
- Experience with Microsoft Office.
- Availability to work a variety of shifts, including days, evenings, nights, and weekends, and to travel as needed.
- Ability to frequently lift up to 50 lbs. and occasionally lift more than 75 lbs.
- Ability to reach (including overhead), bend, climb, push, pull, twist, squat, and kneel.
- Ability to walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery.
- Ability to work outdoors in inclement weather and non-traditional hours, including overnight and occasional weekend hours.
- Authorization to work in the United States without current or future employer sponsorship.
Nice To Haves
- Bachelor’s degree, 5 years of related work experience, or equivalent military experience.
- Experience balancing operations leadership with external sales and relationship building.
- Experience with process improvement.
- Ability to multitask and prioritize work, with excellent organizational skills.
- Experience managing in an LTL environment.
- Solid analytical and problem-solving skills to improve multiple metrics and meet budget.
- Exceptional leadership, communication, presentation, and administrative skills.
- Experience in sales or sales leadership.
- Experience managing P&L.
Responsibilities
- Supervise and lead service center employees, including timekeeping, payroll administration, personnel changes, coaching, discipline, training, and development.
- Own and achieve service center P&L goals and KPIs.
- Lead supervisors in planning and meeting daily and long-term labor goals to achieve budget, service, and quality targets.
- Teach, coach, and train employees to meet service and quality standards, and address deviations.
- Frequently communicate service center productivity and company policies and procedures to employees.
- Conduct team meetings covering engagement, productivity, safety, service, performance, operational updates, and employee questions or concerns.
- Research, monitor, and implement opportunities to cut costs and improve efficiency.
- Support sales-driven growth by aligning operational execution with customer requirements, addressing service gaps, and identifying opportunities to improve yield and profitability.
- Partner with Sales on customer visits, service issue resolution, new business onboarding, and operational plans that support customer needs and local relationship-building strategies.
- Develop relationships with the top 10–15 local revenue-driving customer accounts.
- Promote safe and clean facilities and equipment through safety practices, briefings, training, and compliance with driver and vehicle requirements and applicable regulations.
- Take immediate action to correct unsafe behaviors and conditions.
- Ensure proper documentation for hazardous-material shipments and oversee procedure control.
- Comply with applicable laws, regulations, and company policies and procedures.
- Lead recurring self-assessments to verify compliance with service center operational processes and standards.
Benefits
- Competitive compensation package.
- Full health insurance benefits available on day one.
- Life and disability insurance.
- Up to 15 days of PTO during the first year of employment.
- Nine paid company holidays.
- 401(k) option with company match.
- Education assistance.
- Opportunity to participate in a company incentive compensation plan.
- Opportunity to purchase XPO stock twice per year at a discounted rate through weekly payroll deductions.
- Company vehicle provided based on service center class size.
- Potential eligibility for a sign-on bonus, annual and long-term incentive awards, and an equity buyout award.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
