Manager, Service Center 5

XPO • Williston, VT

13d • $82,245 - $102,807

About The Position

The Senior Service Center Manager leads all service center employees and is accountable for the center’s financial, operational, safety, service, and quality performance. The role oversees staffing administration and development, achieves P&L and KPI goals, sets labor plans, improves efficiency, and ensures service center procedures and standards are followed. The manager also works with Sales and local customers to support revenue growth, retain business, resolve service issues, and onboard new accounts.

The position requires compliance with applicable transportation, safety, hazardous materials, environmental, and company requirements. Managers lead recurring self-assessments and compliance checkpoints and maintain a safe, clean facility and equipment. The work includes non-traditional hours, physical activity, and time on a loading dock and outdoors in varying weather. Annual salary range is $82,245 to $102,807; actual compensation may vary. Employees may also be eligible for a sign-on bonus, incentive awards, and an equity buyout award.

Requirements

• At least 5 years of supervisory experience.
• Thorough knowledge of and experience with the LTL industry, DOT, FMCSA and other transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules, and company policies and procedures.
• Experience with Microsoft Office.
• Availability to work a variety of shifts, including days, evenings, nights, and weekends, and to travel as needed.
• Ability to frequently lift up to 50 pounds and occasionally lift more than 75 pounds.
• Ability to reach (including overhead), bend, climb, push, pull, twist, squat, and kneel.
• Ability to walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery.
• Ability to work outdoors in inclement weather and non-traditional hours, including overnight and occasional weekend hours.

Nice To Haves

• Bachelor’s degree, 5 years of related work experience, or equivalent military experience.
• Experience balancing operations leadership with external sales and relationship building.
• Experience with process improvement.
• Ability to multitask and prioritize work with excellent organizational skills.
• Experience managing in an LTL environment.
• Solid analytical and problem-solving skills to improve multiple metrics and meet budget.
• Exceptional leadership, communication, presentation, and administrative skills.
• Experience in sales or sales leadership.
• Experience managing P&L.

Responsibilities

• Supervise and lead service center employees, including timekeeping, payroll administration, personnel changes, coaching, discipline, training, and development.
• Own and achieve service center P&L goals, including key performance indicators.
• Lead the supervisory team in planning and achieving daily and long-term labor goals aligned with budget, service, and quality targets.
• Teach, coach, and train employees to achieve quality and service goals, and address deviations from standards.
• Regularly communicate service center productivity and company policies and procedures to employees.
• Hold team meetings to promote engagement and review productivity, safety, service, performance, operational updates, and employee questions or concerns.
• Identify, monitor, and implement opportunities to reduce costs and improve efficiency.
• Support sales-driven growth by ensuring operational execution meets customer requirements, addressing service gaps, and identifying opportunities to improve yield and profitability.
• Partner with Sales through customer visits, translating customer needs into operational plans, resolving service issues affecting key accounts, supporting new business onboarding, and executing local relationship-building strategies.
• Develop relationships and engage with the top 10–15 local revenue-driving customer accounts.
• Promote and enforce safe, clean facilities and equipment through safety and housekeeping practices, briefings, timely training, and compliance with DOT, OSHA, hazardous materials, and environmental requirements; promptly correct unsafe behaviors and conditions.
• Ensure the team routes proper documentation and oversee procedure control for hazardous materials shipments.
• Comply with applicable laws and regulations and company policies and procedures.
• Lead recurring self-assessments and compliance checkpoints to verify adherence to service center processes and standards.

Benefits

• Competitive compensation package.
• Full health insurance benefits available on day one.
• Life and disability insurance.
• Up to 15 days of PTO during the first year of employment.
• Nine paid company holidays.
• 401(k) option with company match.
• Education assistance.
• Opportunity to participate in a company incentive compensation plan.
• Opportunity to purchase XPO stock twice per year at a discounted rate through weekly payroll deductions.
• Company vehicle provided based on service center class size.
• Employees may be eligible for a sign-on bonus, annual and long-term incentive awards, and an equity buyout award.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed