Manager Sales

Spurs Sports & Entertainment•Austin, TX

3d•Onsite

About The Position

The Manager Sales leads day-to-day Austin Spurs sales execution and is accountable for ticket sales performance, including revenue, paid attendance, and ticket yield across season ticket memberships, group tickets, and premium ticket products. Reporting to the Director of Business Development, this role leads five full-time Account Executives, executes the Austin sales plan, adjusts campaigns and sales initiatives, explains results, recommends changes, and follows through on agreed actions. The position is the primary Austin sales lead for cross-department collaboration and sales coordination with H-E-B Center. The Director of Business Development retains responsibility for developing the Austin sales plan and revenue goals, as well as staffing and compensation decisions.

Requirements

Bachelor’s degree in Business, Marketing, Sports Management, or a related field, or an equivalent combination of education and relevant experience.
Minimum five years of relevant sales experience with increasing responsibility, including at least two years supervising and developing a sales team.
Demonstrated success achieving sales goals, driving new business and renewal revenue, and improving team performance through coaching.
Experience developing sales plans, managing pipelines, preparing revenue forecasts, and using performance data to guide decisions.
Proficiency with CRM platforms and Microsoft Excel, including sales reporting and data analysis.
Strong communication, relationship management, and organizational skills, with the ability to coordinate cross-functional work and manage competing priorities.
Ability to work on-site in Austin and Cedar Park and work evenings, weekends, holidays, and events as business needs require.

Nice To Haves

Sports or entertainment experience.
Experience with Microsoft Dynamics CRM and Ticketmaster Archtics.

Responsibilities

Directly supervise five full-time Account Executives, including day-to-day coaching, training, development, performance management, evaluations, scheduling, and leave and timecard approvals, as applicable.
Develop and implement sales plans with the Director of Business Development to achieve new sales and renewal revenue goals across season ticket memberships, group tickets, and premium ticket products.
Set team priorities and day-to-day sales activities, adjusting sales efforts to performance and business needs.
Own accountability for Austin ticket sales performance, including revenue, paid attendance, and ticket yield; analyze results against goals, identify gaps, recommend changes, and implement agreed actions.
Serve as the primary Austin sales lead for cross-department collaboration and sales coordination with H-E-B Center; communicate sales requirements, coordinate execution, and resolve sales-related operational issues.
Set activity and performance expectations for Account Executives, monitor individual and team results, and provide training, feedback, and corrective coaching.
Oversee sales pipeline and CRM practices, including prospect management, opportunity tracking, timely follow-up, and data accuracy; establish and reinforce consistent sales processes.
Prepare revenue forecasts and analyze sales performance, including new business, renewals, and conversion trends; communicate results, risks, and recommended actions to the Director of Business Development.
Partner with Marketing, Digital, Creative, and Analytics to develop and execute sales campaigns, align outreach with available ticket products, and evaluate campaign effectiveness.
Guide customer relationship and renewal efforts, resolve escalated sales or service concerns, and identify opportunities to strengthen retention and repeat business.