Manager, Sales

Pyramid Global Hospitality•Roanoke, WV

11d

About The Position

The Sales Manager generates conference business from local or national markets, maximizes sales, develops potential markets, and administers assigned responsibilities with appropriate delegation and attention to detail. The role also supports the Director of Sales & Marketing (DOSM) with assigned duties and special projects at Stonewall Resort, a lakeside resort featuring meeting and event facilities, cottages, an Adirondack-style lodge, and a golf course. The Sales Manager generates room, food and beverage, and conference services revenue; meets or exceeds revenue goals; develops sales strategies; prospects for and secures business; and builds relationships with customers and industry contacts. The position manages leads and account records, prepares proposals and presentations, coordinates site inspections, supports conference groups, addresses customer concerns, and promotes Pyramid properties. It also includes market research, community networking, trade show attendance, internal meetings, and general office duties. Travel of 25% is required as needed, and schedule flexibility is needed to work weekends for industry shows and networking events.

Requirements

At least two years of college; a degree is desirable.
At least two years of experience in hospitality as a sales manager.
Excellent written and verbal communication skills.
Ability to solicit, qualify, and secure business and grow existing accounts.
Thorough knowledge of major market segments.
Self-motivated, positive role model with a professional and pleasant demeanor.
Ability to liaise with vendors and suppliers.
Schedule flexibility, including the ability to work weekends as needed for industry shows and networking events.
Willingness to travel 25% as needed.
Excellent presentation, communication, organization, and computer skills.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Excellent sales and customer service skills, including proven negotiation skills.
Ability to work in a fast-paced environment.
Willingness to learn and adapt to a dynamic environment.
Creative problem-solving skills and ability to develop solutions to obstacles.
Ability to stay current with market trends.
Proactive, positive attitude and willingness to take responsibility and find solutions.
Attention to detail, sociability, confidence when dealing with guests, and ability to problem-solve.
Professional approach and pride in personal appearance, performance, and reputation.
Ability to hold oneself and others accountable.

Nice To Haves

Experience in hotel sales or a related industry.
A college degree.

Responsibilities

Generate room, food and beverage, and conference services revenue for the property.
Achieve or exceed revenue goals established by the Director of Sales & Marketing.
Create an annual sales strategy report identifying targeted business and summarizing trends in the assigned market.
Visit target areas and call on companies in assigned markets as needed.
Identify market patterns and trends, and adjust lead activity as needed to protect customer share.
Stay current on industry trends through newspapers and industry publications, and recommend changes that could affect operations.
Prospect for new business and use company tools.
Create and deliver customer presentations and participate in public-speaking engagements.
Use Delphi to maintain account files and book repeat business.
Respond to leads from assigned areas and track follow-up dates in accordance with company standards.
Arrange and conduct site inspections, and follow up as needed.
Prepare creative proposals that meet customer needs.
Attend relevant trade shows, association meetings, seminars, and functions.
Participate in community networking opportunities.
Develop and maintain customer relationships, and follow up in a timely manner under department guidelines.
Conduct post-meeting follow-up conversations to gather feedback and take the lead on customer concerns and questions.
Resolve customer complaints, problems, and other issues that may interfere with efficient sales operations.
Maintain contact with meeting planners and maintain memberships and contacts in hotel industry associations.
Consult with prospective customers to understand their needs and recommend appropriate products and services.
Review and analyze sales and operations records and reports to identify potential new accounts.
Maintain working relationships with departments that interact with conference groups and partner with the conference planning team as needed.
Promote all Pyramid properties and achieve quarterly Slingshot referral lead goals.
Attend internal meetings as required.
Perform general office duties and assist other departments as required.
Complete special projects assigned by the Director of Sales & Marketing.
Perform other related duties as requested by the Director of Sales & Marketing.
Practice safety standards and report unsafe conditions to the Director of Sales & Marketing.