Manager-Sales

AT&T•Charlotte, NC

2d•$55,000 - $105,600•Onsite

About The Position

The Manager-Sales leads, directs, and optimizes a consumer call-center telesales team to grow revenue through sales and upselling strategies while ensuring a strong customer experience and customer satisfaction. The role oversees entry- to mid-level sales employees, assigns tasks, implements sales plans, and ensures adherence to company policies. It leads the team in managing smaller, less complex sales with a smaller quota or territory and handles process-driven assignments with moderate oversight. The position influences decisions about hiring, termination, discipline, and promotions for subordinate employees. The role analyzes data to develop and implement revenue-generation and continuous-improvement strategies; directs daily call-center and vendor operations to achieve revenue goals and reduce expenses; and implements strategic policies and initiatives involving technology, corporate compliance, training, and workforce planning. It collaborates across business areas to support strategic alignment and change management and to maintain domestic and international vendor relationships. This is a full-time, onsite position in Charlotte, North Carolina, performed at the designated work location five days per week. No relocation is offered. The schedule is 40 hours per week. The listed annual salary range is $55,000–$82,600, with a separate listing of $23,000 commission; individual starting salary may depend on geography, experience, expertise, and education or training.

Requirements

At least 5 years of related sales experience.

Nice To Haves

Bachelor’s degree (BS/BA) desired.

Responsibilities

Lead a consumer telesales organization to exceed customer-experience objectives and manage people effectively.
Analyze data and develop and implement strategies that drive revenue generation and continuous improvement.
Direct daily call-center and vendor operations to achieve revenue goals and reduce expenses.
Implement strategic policies and develop initiatives for technology, corporate compliance, training, and workforce planning.
Collaborate with business areas to drive strategic alignment and manage change.
Maintain strong domestic and international vendor relationships.
Assign tasks, implement sales plans, and ensure adherence to company policies.
Lead employees in managing smaller, less complex sales with a smaller quota or territory.
Influence decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates.

Benefits

Medical, dental, and vision coverage
401(k) plan
Tuition reimbursement program
Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays, based on date of hire
Paid parental leave
Paid caregiver leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption reimbursement
Short- and long-term disability benefits
Life and accidental death insurance
Supplemental benefit programs, including critical illness, accident hospital indemnity, and group legal
Employee Assistance Programs (EAP)
Employee wellness programs
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (including fiber where available), and AT&T phone